topic Re: How do I send email to Turbo Tax? in Filing

How do I send email to Turbo Tax?

bill-mclellan01 — Mon, 24 Mar 2025 12:47:37 GMT

I had a problem with my wife's return regarding the T3 form and could not use Netfile. I have elected to mail in her return. How do I share the error message with Turbo tax?

Re: How do I send email to Turbo Tax?

TurboTax_Susan — Tue, 25 Mar 2025 21:24:52 GMT

Can you please provide more information about your problem? What is the exact error message that you are getting? Are you using TurboTax Desktop or TurboTax Online?

Re: How do I send email to Turbo Tax?

bill-mclellan01 — Fri, 28 Mar 2025 19:37:59 GMT

Hi,

As mentioned before when trying to complete my wife Bernetta's return we get an error when we enter the T3 form.

The error states that the boxes 52 and 53 must equal the amount in box 21. They do, however the error persists which prevents me from using Netfile for Bernetta. I deleted the T3 imported from CRA and entered it manually. The error persists.

So as not to delay our filing ( I like to do it early) I printed and sent a copy of Bernetta's return by mail.

Now when I go to the returns our joint file does not show as completed but offers me to continue which just puts me in a loop because of the perceived error. What do I need to do to have the returns show as completed?

Re: How do I send email to Turbo Tax?

TurboTax_Susan — Sat, 29 Mar 2025 23:33:21 GMT

Unfortunately, if you are using TurboTax, the returns will show "In Progress" unless both spouses have NETFILEd. Since no NETFILE confirmation is received by the program when you print & mail, it doesn't know if you've actually filed or not.

Re: How do I send email to Turbo Tax?

Boxter — Sat, 29 Mar 2025 23:41:04 GMT

The T3 problem is out of control. Waited 1.5 hours for your technical support person to contact her level two support. Told me they are aware of problem. Why didn’t she know? Waste of hours.
I have contacted CTV. And CBC news!!!

Re: How do I send email to Turbo Tax?

TurboTaxAniqua — Sun, 30 Mar 2025 15:20:27 GMT

@Boxter Thank you for the feedback; we will reach out to the assigned department in regards to that.

We are aware of this issue, and our development team is working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

Re: How do I send email to Turbo Tax?

Boxter — Mon, 31 Mar 2025 11:33:37 GMT

What is the ETA for this problem?

Re: How do I send email to Turbo Tax?

TurboTaxAniqua — Mon, 31 Mar 2025 19:55:14 GMT

@Boxter Thanks for the feedback. We are aware of this issue, and our development team is working on a resolution.
We are hoping to get this resolved quickly. You have been added to the email list and will receive an email once it is resolved. We appreciate your patience.

Unable to file tax return due to government has not finalized forms error - Desktop 2025

mclebrr — Sun, 15 Mar 2026 16:32:36 GMT

I keep getting the message Unable to file tax return due to government has not finalized forms error. When do you expect the forms to be finalized. Quebec seems to be impacted.

Re: Unable to file tax return due to government has not finalized forms error - Desktop 2025

TurboTax_Susan — Sun, 15 Mar 2026 16:50:19 GMT

All forms are unlocked except for the Quebec form TP-726.7, which as per the FAQ will be available in early April.

If you are using TurboTax Desktop, please update your software. If you are in Quebec, go into Forms mode and look to see if any forms that you don't need are open. If you do see one that you don't need, choose Edit > Forms > Clear Current Form, then Edit > Forms > Close Unused Forms to get rid of it.

If you are using TurboTax Do It Yourself (Online), please clear your browser cache (or use a different browser) and try again.

Re: Unable to file tax return due to government has not finalized forms error - Desktop 2025

mclebrr — Sun, 15 Mar 2026 18:05:02 GMT

I tried the clear unused forms and still get that forms are not finalized. This problem could be with Relevé 3, 16 or 18.

Re: Unable to file tax return due to government has not finalized forms error - Desktop 2025

TurboTax_Susan — Sun, 15 Mar 2026 20:28:32 GMT

@mclebrr If you are still not able to resolve this issue, please contact our phone support team for more assistance.