topic Re: CRA Result Code: 604 in Filing

CRA Result Code: 604

JimmyGe — Tue, 12 Mar 2024 04:25:57 GMT

Hi, I tried to refile my tax and I got this error message:

CRA Result Code: 604
The Canada Revenue Agency cannot process this ReFILE due to system constraints. Please see the list of exclusions on the ReFILE website. If you require assistance, please call your EFILE Helpdesk. ReFILE

Please advise what should I do next? I am afraid that my NETFILE account will be locaked.

Thanks

Re: CRA Result Code: 604

TurboTaxGinette — Tue, 12 Mar 2024 12:40:06 GMT

TT600 errors, including TT600, TT601, TT602, TT603, AND TT604, are typically validation errors. This means you may have entered something into your return that TurboTax cannot understand or has not been programmed to accept.

The most common example is:

Quotation marks, ampersands and other special characters in any fields that accept text, such as your name, address, your dependant’s names, etc.

Unfortunately, the errors don’t provide much context as to where the error is. In all cases, technical support should be contacted if you encounter a TT600 error.

So, if you’re getting a TT600-series error, please call our telephone support team by using our Contact Us link.

Thank you for choosing TurboTax.

Re: CRA Result Code: 604

pp2023 — Tue, 26 Mar 2024 19:06:51 GMT

Fix error code TT604

Re: CRA Result Code: 604

TurboTaxGinette — Tue, 26 Mar 2024 19:16:22 GMT

The most common issue is:

Quotation marks, ampersands and other special characters in any fields that accept text, such as your name, address, your dependant’s names, etc.

Many times the postal code or telephone number needs to be deleted and reentered. After verifying all the entries in your profile, clear your cache/cookies, sign out of your return and restart your computer. If this doesn't clear the error please call our telephone support team by using our Contact Us link. When asked if you wish to receive an email say NO then say "speak to a representative" and hold the line.

Thank you for choosing TurboTax.

Re: CRA Result Code: 604

habibi1 — Wed, 09 Apr 2025 03:26:03 GMT

Hey @JimmyGe , did you find any solution? Please respond asap. would really appreciate your help. I actually ended up getting my NetFile account locked.

Re: CRA Result Code: 604

TurboTaxAniqua — Wed, 09 Apr 2025 20:33:11 GMT

@habibi1 Have you already received your notice of assessment for your original NETFILE?

Re: CRA Result Code: 604

habibi1 — Wed, 09 Apr 2025 20:42:14 GMT

Hey. No I haven’t received Notice of assessment yet. Its my first time filing. I missed to declare one small employment that I did so I tried refiling and ended up getting my netfile locked. I contacted CRA to unlock my NetFile account and they told me contact them after I receive NOA then they can reset and then I can refile. Could you guide me the correct course of action?

Re: CRA Result Code: 604

TurboTaxAniqua — Wed, 09 Apr 2025 22:59:12 GMT

@habibi1 You have to wait until you get a NOA from CRA and after that you can Refile.

Have you used TurboTax Online Version or TurboTax Desktop Version? You can make changes to a filed tax return by filing a T1-adjustment. The CRA requires that you wait until you’ve received your Notice of Assessment (NOA) before filing an adjustment. In many cases, the CRA will catch the mismatch and automatically adjust your return for you.

For step-by-step instructions, please follow this TurboTax article: I've filed my tax return. Can I still make changes?

Thank you for choosing TurboTax.

Re: CRA Result Code: 604

habibi1 — Thu, 10 Apr 2025 18:54:37 GMT

Thank you for your response. Just one more question if you could kindly guide pls. I called Cra and they told me they can’t reset my NetFile right now since I haven’t received my NOA. Once I receive that they can reset it. Just want to make sure I can get my NetFile account unlocked by calling CRA and refile?

Re: CRA Result Code: 604

habibi1 — Thu, 10 Apr 2025 18:56:52 GMT

@TurboTaxAniqua Thank you for your response. Just one more question if you could kindly guide pls. I called Cra and they told me they can’t reset my NetFile right now since I haven’t received my NOA. Once I receive that they can reset it. Just want to make sure I can get my NetFile account unlocked by calling CRA and refile? Because I have read mixed comments, some people are saying they got it unlocked, someone saying cra told them it will get unlocked when you file next year.

Re: CRA Result Code: 604

TurboTaxAniqua — Thu, 10 Apr 2025 19:11:03 GMT

@habibi1 Yes, that is correct.

Re: CRA Result Code: 604

habibi1 — Thu, 10 Apr 2025 19:16:23 GMT

@TurboTaxAniqua

Just to confirm — by yes, you mean that once I receive my NOA and call CRA, they’ll be able to unlock my NetFile access so I can refile, right?

And thanks for all the help. Really appreciate it!

Re: CRA Result Code: 604

TurboTaxAniqua — Thu, 10 Apr 2025 19:17:22 GMT

@habibi1 Yes, that is correct.

Re: CRA Result Code: 604

habibi1 — Thu, 10 Apr 2025 19:18:35 GMT

@TurboTaxAniqua Great. Thank you so much for all the help.

Re: CRA Result Code: 604

TurboTaxAniqua — Thu, 10 Apr 2025 19:21:04 GMT

I am glad we could be of assistance. My pleasure!