topic Filing from outside Canada - how to schedule call/help from expert in Filing

Filing from outside Canada - how to schedule call/help from expert

user17736608319 — Mon, 16 Mar 2026 12:19:10 GMT

I have paid for Full Service Basic and am trying to file taxes from outside Canada. I have uploaded all my documents and have been asked to schedule a call with an expert. However there is no option to enter a non-Canadian phone number. Now I can neither schedule a call nor proceed with filing on my own. Is there any other way the expert can reach out to me? Please help!

Re: Filing from outside Canada - how to schedule call/help from expert

TurboTaxAniqua — Wed, 18 Mar 2026 15:56:05 GMT

A Canadian phone number is required for a tax expert to contact you. They won't be able to call any international number.

If you have already paid for the product, you can submit a refund request using the link: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbotax-product/L0GFPCPaC_CA_en_CA

Thank you for choosing TurboTax.