topic I bought turbotax deluxe online version but the activation code was denied. Please help. in Filing

I bought turbotax deluxe online version but the activation code was denied. Please help.

thomasluk — Mon, 11 Mar 2024 18:29:31 GMT

Re: I bought turbotax deluxe online version but the activation code was denied. Please help.

TurboTax_Susan — Mon, 11 Mar 2024 18:37:44 GMT

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

Re: I bought turbotax deluxe online version but the activation code was denied. Please help.

thomasluk — Mon, 11 Mar 2024 19:16:11 GMT

I bought the online version from shopper drug mart and the link provided always repeated to sign it. I cannot go to the activation code page. Please help. Thomas

Re: I bought turbotax deluxe online version but the activation code was denied. Please help.

TurboTax_Susan — Mon, 11 Mar 2024 19:27:03 GMT

Please clear your browser cache (or use a different browser) and try again.

Re: I bought turbotax deluxe online version but the activation code was denied. Please help.

thomasluk — Mon, 11 Mar 2024 20:14:55 GMT

I tried different browser and it happened the same, the screen repeated the sign in page using your provided link. Afetr reviewing the activation code issues, I came across the same issues. Would you please help to fix this.

Re: I bought turbotax deluxe online version but the activation code was denied. Please help.

TurboTax_Susan — Mon, 11 Mar 2024 20:34:32 GMT

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

Re: I bought turbotax deluxe online version but the activation code was denied. Please help.

thomasluk — Mon, 11 Mar 2024 20:55:47 GMT

The phone system sent me email about community support. It cannot help much. Would you please send me a link to activate my code.

Re: I bought turbotax deluxe online version but the activation code was denied. Please help.

TurboTax_Susan — Mon, 11 Mar 2024 22:21:45 GMT

This is the only link for activation: http://turbotax.ca/activate . You might also want to try using Incognito/Private mode to visit that link.

When you can phone support, tell the computer you want to speak to an agent. You may have to repeat yourself. Then when it asks if you if you want a text message, say no. It should then start asking you for your phone number and other info needed to transfer you to an agent.

Re: I bought turbotax deluxe online version but the activation code was denied. Please help.

WILSON FERNANDES — Tue, 16 Apr 2024 18:11:41 GMT

I AMHAVING PROBLEMWITH MY ACIVATION CODE

Re: I bought turbotax deluxe online version but the activation code was denied. Please help.

TurboTaxGinette — Tue, 16 Apr 2024 18:38:07 GMT

Please try going to TurboTax.ca/activate. You can enter your activation code in the coupon box when you are ready to file.

Thank you for choosing TurboTax.

Re: I bought turbotax deluxe online version but the activation code was denied. Please help.

KimKat — Tue, 07 May 2024 18:26:15 GMT

My code was also denied, ended up paying again online. Will be returning this to the store and not using it again. Total crap with the run around

Re: I bought turbotax deluxe online version but the activation code was denied. Please help.

TurboTaxBrenda — Wed, 08 May 2024 14:19:10 GMT

We appreciate your feedback. If your code doesn't work- and you weren't able to reach out for assistance you can click here and complete the refund request for your retail purchased.

Thank you for choosing TurboTax.

Re: I bought turbotax deluxe online version but the activation code was denied. Please help.

lawrenceckl_1949 — Tue, 25 Mar 2025 19:04:15 GMT

I bought Turbotax Standard from Shoppers Drug Mart but the activation code was denied. Please help to fix it. Thank you.

Re: I bought turbotax deluxe online version but the activation code was denied. Please help.

TurboTaxAniqua — Tue, 25 Mar 2025 19:22:36 GMT

@lawrenceckl_1949 To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product.