topic Re: issue uploading .tt23 file in Filing

issue uploading .tt23 file

william_romans5-8 — Thu, 20 Feb 2025 22:11:20 GMT

When I choose my .tt23 file and enter my SIN I get a "Something went wrong. Please try again." message. I have cleared the cache and tried a different laptop.

The product I am currently using turbo tax online deluxe.

Please help

Re: issue uploading .tt23 file

TurboTax_Susan — Thu, 20 Feb 2025 22:26:29 GMT

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

9 AM to midnight ET for English support
9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

Re: issue uploading .tt23 file

william_romans5-8 — Fri, 21 Feb 2025 22:52:37 GMT

Just finished the phone call with support. This appears to be an issue with 2024 online where it creates an error when importing .tt23 files. Tech support is currently working on this issue and hoping to have it resolved by end of February 2025.

Re: issue uploading .tt23 file

omegaHar51 — Tue, 15 Apr 2025 03:55:30 GMT

I called today and still after waiting 2 hours on the call, they could not resolve it.

I demand a refund for this product and wish to download the desktop version.