topic Re: NetFile not working in Filing

NetFile not working

Karen301970 — Mon, 24 Feb 2025 13:18:22 GMT

Netfile was to be available on February 24 2025 to file 2024 taxes, but I am unable to file my taxes and can not find out why

Re: NetFile not working

TurboTaxAniqua — Mon, 24 Feb 2025 23:57:01 GMT

Are you getting any Netfile error? Please make sure to check if you are using any locked forms that might be preventing you to Netfile.

Thanks for choosing TurboTax.

Re: NetFile not working

aria123 — Tue, 25 Feb 2025 05:11:31 GMT

Cant file my return due to form issues and interface with CRA (will be ready mid February)??

Re: NetFile not working

TurboTaxBrenda — Tue, 25 Feb 2025 19:07:43 GMT

As per the CRA, the CRA is working diligently to update its systems to reflect the currently enacted capital gains inclusion rate of one-half. However, this update may not be completed when online filing becomes available on February 24, 2025. If you are impacted by this situation, you may avoid processing delays by waiting until the updates are completed in the coming weeks before filing your income tax and benefit return. The CRA will grant relief in respect of late-filing penalties and interest until June 2, 2025, for Individual filers and until May 1, 2025, for Trust filers, to provide additional time for taxpayers reporting capital gains to meet their tax filing obligations.

TurboTax FAQ: Why does TurboTax say my forms are locked or haven't been finalized?

Thank you for choosing TurboTax.

Re: NetFile not working

Karen301970 — Tue, 25 Feb 2025 20:52:16 GMT

Thank you for the information, but I do not have Capital Gains or after looking at the locked forms, there is nothing that pertains to me.

I receive Canada OAS and Quebec Pension. That is all. I have no other income, not RRSP's or investments.

I do not understand why I have to wait for locked forms that do not pertain to my pensions.

Re: NetFile not working

Karen301970 — Tue, 25 Feb 2025 20:53:52 GMT

After reviewing the locked forms, none of them pertain to me. My only income is OAS and Quebec Pension. I have no Capital Gains and have never had any

Re: NetFile not working

TurboTaxAniqua — Tue, 25 Feb 2025 22:30:18 GMT

If you are not using any locked forms, we suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare, and investigate this issue for you.

Re: NetFile not working

LifeIsADanceOfMinds — Thu, 27 Feb 2025 04:12:57 GMT

I had the same issue, and I think I resolved it. I closed out TurboTax, restarted a new session, did the update under 'help' (there were no updates to add), and now the Netfile seems to start.

Re: NetFile not working

TurboTaxAniqua — Thu, 27 Feb 2025 12:27:30 GMT

@LifeIsADanceOfMinds Good to know that. Thanks for letting us know.

Re: NetFile not working

Karen301970 — Thu, 27 Feb 2025 15:51:57 GMT

Still not working for me after doing the same as you did

Re: NetFile not working

TurboTax_Susan — Fri, 28 Feb 2025 01:40:03 GMT

@Karen301970 Do you have a T5 slip? Are you using TurboTax Desktop or TurboTax Online?

Re: NetFile not working

LifeIsADanceOfMinds — Fri, 28 Feb 2025 02:29:14 GMT

Desktop - Downloaded it recently, (bought the code from L. Drugs). Populated it with T4, etc (but no T5's), saved it a few times, printed it out for the records, and then tried to Netfile.

That's when I found I had to completely log out of the program, and restart it with a check of the updates.

Hope this helps.

Re: NetFile not working

TurboTaxAniqua — Fri, 28 Feb 2025 12:10:46 GMT

@LifeIsADanceOfMinds Thanks for the suggestion. Yes, Updating a software is important as it won't let you Netfile if it's not updated to a current version.

Re: NetFile not working

Karen301970 — Fri, 28 Feb 2025 15:37:22 GMT

I do not have a T5. I have nothing but T4OAS and Quebec pension slips

Re: NetFile not working

Karen301970 — Fri, 28 Feb 2025 15:38:42 GMT

I have done the update and it still won't work. Still tells me I have locked forms and I do not have any of the listed locked forms.

Re: NetFile not working

D2024 — Fri, 28 Feb 2025 20:25:59 GMT

One issue I came across.

As you perform the review there is a warning prompt regarding disposal of property. If you hit "Review" and "No" it still triggers a schedule 3, but if you skipped the prompt it will net file.

I went in cleared out the flag box (so both were blank) and the program allowed me to netfile.

Re: NetFile not working

Karen301970 — Sat, 01 Mar 2025 12:14:22 GMT

I tried the suggestion from D2024, but it did not work. I did not get the message disposal of property or schedule 3, I still can not netfile.

Re: NetFile not working

Alanaham — Sat, 01 Mar 2025 13:37:19 GMT

I’ve been trying to file my report, but it’s saying there’s an error and it’s locked. I went back and fixed anything, but I do not know why I have not able to file. I have already paid and the money has come out of my account, but it’s not letting me file and honestly i’ve tried to get help with this and have not received any help your clothes on the weekends and only open 9:30 in the morning which I am already at work and work until you close so I need help with this besides money to Friday, I’ve already paid and you have not help me out. This is not OK and not fair

Re: NetFile not working

TurboTax_Susan — Sat, 01 Mar 2025 20:15:53 GMT

@Alanaham Is it saying you have locked forms or that your NETFILE account is locked?

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), our phone support team is available 7 days a week from 9 AM to midnight ET for English support. You can call them at 1-888-829-8608.

Re: NetFile not working

Karen301970 — Wed, 05 Mar 2025 17:38:24 GMT

I contacted Product Supper, did a screen share and they confirmed that I do not require any of the locked forms but I still can not Netfile my returns and we are now March 5th. This is I am sure delaying my husbands refunds.