topic Re: Problem filing Quebec return in Filing

Problem filing Quebec return

fforti01 — Sat, 08 Mar 2025 17:47:04 GMT

I get this error message (changed the actual letter and number details for confidentiality)

It looks like the formatting of postal code and phone number in Turbotax is not compatible with Revenu Quebec

Give the technical support agent the error code "xml error".
The 'MDR9' element is invalid - The value 'L1L 1L1' is invalid according to its datatype 'http://www.revenuquebec.ca/T3:codePostal' - The Pattern constraint failed. The 'MDR901' element is invalid - The value '[phone number removed]' is invalid according to its datatype 'http://www.revenuquebec.ca/T3:noTel' - The Pattern constraint failed.

Re: Problem filing Quebec return

TurboTax_Susan — Mon, 10 Mar 2025 00:39:03 GMT

Please try deleting and re-entering the information and try again.

If you are still not able to resolve this issue, lease contact our phone support team for more assistance.

Re: Problem filing Quebec return

fforti01 — Mon, 10 Mar 2025 02:30:01 GMT

I have tried this and it does not resolve the issue.

Re: Problem filing Quebec return

firo30 — Mon, 10 Mar 2025 14:38:15 GMT

Hi i got the same issue , solving it , is simple you just need to put the phone number without any spaces like [phone number removed] and you could send after to Revenu Quebec

Re: Problem filing Quebec return

TurboTaxBrenda — Tue, 11 Mar 2025 15:32:42 GMT

Yes, please try again. Remove the phone number and re-enter each number side by side without any spaces and try again.

Thank you for choosing TurboTax.

Re: Problem filing Quebec return

fforti01 — Thu, 13 Mar 2025 22:10:33 GMT

Still have an issue with the postal code even though it is entered with no space.

Re: Problem filing Quebec return

TurboTaxBrenda — Sat, 15 Mar 2025 05:33:51 GMT

If you have an issue with the postal code, please be sure that if there is a zero in the postal code or an 'o', check and make sure that you entered a zero "0" or an "O" when needed.

If this issue persists and you have tried to change the postal code and deleted your phone number and reentered it, we would suggest that you contact our phone support team.

Thank you for choosing TurboTax.