topic Re: Can't Netfile to Revenue Quebec in Filing

Can't Netfile to Revenue Quebec

federicovallenas — Wed, 06 Mar 2024 21:47:02 GMT

The 'TP10' element is invalid - The value '[phone number removed]' is invalid according to its datatype 'http://www.revenuquebec.ca/T3:noTel' - The Pattern constraint failed.

Re: Can't Netfile to Revenue Quebec

TurboTax_Susan — Wed, 06 Mar 2024 22:02:24 GMT

Please double check that you have the correct phone number, and that there is only numbers.

Re: Can't Netfile to Revenue Quebec

federicovallenas — Sat, 09 Mar 2024 15:18:43 GMT

Thank you, maybe I didn’t notice that instruction on the software. Last year I didn't have this issue.

Re: Can't Netfile to Revenue Quebec

Nickyvan — Fri, 15 Mar 2024 19:00:53 GMT

Cannot file my Quebec return getting “TP10 ELEMENT INVALID THE VALUE [phone number removed] IS INVALID ACCORDING TO ITS DATATYPE http://www.revenuequebec.ca/T3no tel- pattern constraint failed.

Re: Can't Netfile to Revenue Quebec

TurboTaxBrenda — Fri, 15 Mar 2024 22:16:02 GMT

Verify that the phone number is numbers only. That your SIN number is correct and that you do not have any other characters such as a hyphen or a comma in the address/phone area.

Thank you for choosing TurboTax.

Re: Can't Netfile to Revenue Quebec

Joseebeaue — Sun, 07 Apr 2024 13:51:16 GMT

Same here cannot file my Quebec return. Giving me TP10 error message. ....telephone numberis invalid according to its database. How do I resolve this?

Re: Can't Netfile to Revenue Quebec

TurboTax_Susan — Sun, 07 Apr 2024 17:55:10 GMT

@Joseebeaue Please verify that your phone number is numbers only and that your SIN number is correct and that you do not have any other characters such as a hyphen or a comma in the address/phone area.

Re: Can't Netfile to Revenue Quebec

julia04 — Sun, 21 Apr 2024 18:31:14 GMT

Hello,

I have the same issue and realized it is because there is a hyphen in the phone number. How/where do I resolve this and remove the hyphen?

Thank you

Re: Can't Netfile to Revenue Quebec

TurboTax_Susan — Sun, 21 Apr 2024 18:43:30 GMT

@julia04 You can change your phone number by selection My Info > Contact Information from the top of the left side menu.

Re: Can't Netfile to Revenue Quebec

apolon18 — Tue, 23 Apr 2024 00:01:04 GMT

"You can change your phone number by selection My Info > Contact Information from the top of the left side menu."

It doesn't help.

When you change the format and save, the soft turns it back to (123) 456-7890.

Before filing RQ there's a phone and email verification step where the phone is (123) 456-7890. It comes from the contact info and this is the issue. Here you can change it to the 1234567890 format and then it works.

Support people, check it, please.

Thanks.

Re: Can't Netfile to Revenue Quebec

TurboTaxGinette — Wed, 24 Apr 2024 19:05:23 GMT

First, please clear the telephone number spaces, clear your cookies/cache, sign out of your return then restart your computer. Try entering your telephone number again.

If the issue still persists, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line.

Thank you for choosing TurboTax.

Re: Can't Netfile to Revenue Quebec

xday — Mon, 17 Mar 2025 23:26:42 GMT

It's 2025, I'm using the Online Deluxe version and I get this error message :

The 'TP10' element is invalid - The value '[phone number removed]' is invalid according to its datatype 'http://www.revenuquebec.ca/T3:noTel' - The Pattern constraint failed.

I can't go back to change anything because I already NETFILE my CRA.

What can I do to be able to NETFILE my Quebec tax ?

Re: Can't Netfile to Revenue Quebec

TurboTaxAniqua — Wed, 19 Mar 2025 14:09:22 GMT

@xday Please try deleting the phone number in the 'personal information" section and re-entering it and see if it works.