topic Re: Problem with opening PDF of tax return for printing in Printing

Problem with opening PDF of tax return for printing

terezajirickova — Mon, 16 Mar 2026 12:46:48 GMT

Hello, I need to print and mail my taxes this year but every time in TurboTax app when I click to "open a PDF of your federal return for printing" there is like frozen page and note: Out turbotax application has stopped working properly. Please check back again soon.

This happens every time when I try to open PDF.

I already have Adobe in my phone so that's probably not the problem.

Can someone please help me how to download the pdf file? I can use only this phone. Thank you very much.

Re: Problem with opening PDF of tax return for printing

TurboTax_Susan — Mon, 16 Mar 2026 16:55:55 GMT

Are you filing from outside of Canada, or a non-resident return?

Re: Problem with opening PDF of tax return for printing

terezajirickova — Mon, 16 Mar 2026 17:03:12 GMT

Yes, both. I'm able to download only some duplicate which can't be send by mail.

Re: Problem with opening PDF of tax return for printing

TurboTax_Susan — Mon, 16 Mar 2026 18:30:45 GMT

We are currently having an issue that’s preventing people who are outside of Canada from filing their returns. Our programmers are working on it and hope to resolve the problem soon.

Re: Problem with opening PDF of tax return for printing

terezajirickova — Mon, 16 Mar 2026 18:48:18 GMT

Ok, thank you very much.

Re: Problem with opening PDF of tax return for printing

TurboTaxBrenda — Mon, 16 Mar 2026 18:56:20 GMT

You're welcome 🙂