topic Turbo Tax won't let me print my taxes for mailing. in Printing

Turbo Tax won't let me print my taxes for mailing.

kennedyh — Wed, 18 Mar 2026 19:31:51 GMT

I have tried to downloaded a mailable versiion of my taxes as I am a non resident of Canada, however I keep getting a pop up of a puppy saying something went wrong. I have been trying to download my taxes for days.

Re: Turbo Tax won't let me print my taxes for mailing.

TurboTaxAniqua — Wed, 18 Mar 2026 21:23:20 GMT

We are aware of this problem, and our team is looking into it. I've linked your account to the investigation; once it's resolved, you'll get a message. We value your patience as we work to find a solution.

Thank you for choosing TurboTax.

Re: Turbo Tax won't let me print my taxes for mailing.

kennedyh — Wed, 25 Mar 2026 23:34:16 GMT

Are there any updates to this issue? I still cannot print my taxes.

Re: Turbo Tax won't let me print my taxes for mailing.

TurboTaxAniqua — Thu, 26 Mar 2026 12:42:18 GMT

@kennedyh Are you filing a non-resident return?

Re: Turbo Tax won't let me print my taxes for mailing.

kennedyh — Thu, 26 Mar 2026 20:41:06 GMT

Yes.

Re: Turbo Tax won't let me print my taxes for mailing.

TurboTaxAniqua — Thu, 26 Mar 2026 21:28:23 GMT

@kennedyh Have you tried to print now, and are you still getting the same "Puppy Error"? Let us know. Thanks.