topic Re: Open a PDF of your federal return for printing ERROR in Printing

Open a PDF of your federal return for printing ERROR

JenAbe — Tue, 17 Mar 2026 00:12:39 GMT

It has been a week since I finished my taxes and am ready to file but I get an error message saying

This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Tech support said it was a known issue, but so far, I haven't seen a fix.

Unfortunately, I have to mail my return - and I would like to get it off and done with. Any idea when I am going to be able to use this functionality?

Re: Open a PDF of your federal return for printing ERROR

TurboTax_Susan — Tue, 17 Mar 2026 00:22:04 GMT

We are currently having an issue that’s preventing people who are outside of Canada from filing their returns. Our programmers are working on it and hope to resolve the problem soon. You'll get an email when the ticket is completed.

Re: Open a PDF of your federal return for printing ERROR

JenAbe — Fri, 20 Mar 2026 23:56:31 GMT

Will this be done before the tax deadline? Are there no updates on the status?

Re: Open a PDF of your federal return for printing ERROR

TurboTaxAniqua — Sat, 21 Mar 2026 14:28:00 GMT

Yes, our team is working to resolve this issue, and it will definitely be completed before the tax deadline. Your account is linked to the investigation, and you will receive an email update once it has been resolved. We appreciate your patience while we are working on this. Thank you.