topic Re: Can't print tax form in Printing

Can't print tax form

SianOBoyle — Mon, 02 Mar 2026 20:36:33 GMT

I have to print my 2025 tax form as it's my first one. However, I keep getting the same error message;

This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.

Please check back again soon. We should resolve this quickly.

You can also contact our support team at https://support.turbotax.intuit.ca/contact/

Thanks for your patience,

The TurboTax Team

I have logged on both my phone and computer but I'm getting the same message.

Re: Can't print tax form

TurboTaxAniqua — Mon, 02 Mar 2026 20:46:57 GMT

Our team is currently investigating this issue to ensure a prompt resolution. I have linked your account to this investigation so we can track this for you. As soon as a fix is available, you will receive an automatic email notification from our technical team. Thank you for your patience while we work on this.

Thank you for choosing TurboTax.

Re: Can't print tax form

SianOBoyle — Mon, 02 Mar 2026 20:50:04 GMT

Thank you so much!

Re: Can't print tax form

dflanner — Tue, 03 Mar 2026 16:30:44 GMT

I have the same issue, can you also link my account to the investigation please?

Thanks.

Re: Can't print tax form

TurboTaxAniqua — Tue, 03 Mar 2026 16:33:19 GMT

@dflanner Are you getting the "Puppy Error" (Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it. Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.) ?

Re: Can't print tax form

dflanner — Tue, 03 Mar 2026 16:37:18 GMT

Yes I am. I called the helpline last week and they suggested re-doing the return as they thought there was an error with the file. I did that but am still getting the "Puppy Error".

Re: Can't print tax form

TurboTaxAniqua — Tue, 03 Mar 2026 17:02:44 GMT

@dflanner Thanks for confirming. I have linked your account to this investigation so we can track this for you. As soon as a fix is available, you will receive an automatic email notification from our technical team. Thank you for your patience while we work on this.

Re: Can't print tax form

nic2090 — Tue, 03 Mar 2026 17:56:19 GMT

I just attempted to print my 2025 return for filing and have been having the same issue. I've tried exiting and re-opening my browser, but it seems there is an error on the website.

Re: Can't print tax form

reejajohn — Wed, 04 Mar 2026 07:23:53 GMT

I’m experiencing the same issue and am unable to access my return.

I am receiving the “Puppy Error” message, which states:
“Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it. Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.”

Could you please link my account to the ongoing investigation regarding this issue and let me know when there is an update or resolution?

Re: Can't print tax form

TurboTaxAniqua — Wed, 04 Mar 2026 15:23:54 GMT

@nic2090 I've linked your account to this investigation so that we can track it for you. Our technical team will automatically notify you via email as soon as a fix is available. Thank you for being patient while we work on this.

Re: Can't print tax form

TurboTaxAniqua — Thu, 05 Mar 2026 14:43:19 GMT

@reejajohn I have linked your account to this investigation so we can track this for you. As soon as a fix is available, you will receive an automatic email notification from our technical team. Thank you for your patience while we work on this.

Re: Can't print tax form

drewB63 — Mon, 09 Mar 2026 17:32:28 GMT

I have the same issue, please advise.

Re: Can't print tax form

TurboTax_Susan — Mon, 09 Mar 2026 19:23:09 GMT

@drewB63 Our development team is looking at the problem, and are working to resolve it ASAP.

Re: Can't print tax form

SianOBoyle — Thu, 12 Mar 2026 16:37:33 GMT

Are there any updates to this issue? It has been going on for a while now and we all need to submit our returns.

Re: Can't print tax form

TurboTax_Susan — Thu, 12 Mar 2026 21:52:25 GMT

@SianOBoyle Our investigation is still open, but there have been some updates which may have the problem for some customers. Please clear your browser cache (or use a different browser) and try again.

Re: Can't print tax form

SianOBoyle — Thu, 12 Mar 2026 22:52:27 GMT

I have tried again, receiving the same message.

Re: Can't print tax form

TurboTax_Susan — Thu, 12 Mar 2026 23:53:34 GMT

@SianOBoyle Well, like I said the investigation is still open, and they are working on resolving the problem ASAP.

Re: Can't print tax form

nic2090 — Fri, 13 Mar 2026 11:45:51 GMT

How about offering refunds? There is a tax filing deadline, and for those of us abroad, we have to have enough time to mail our documents across the globe. It's been 3 weeks since filing began for the year, and 3 weeks that this issue has persisted. It seems like an unreasonable amount of time to expect patience from your customers who have paid for a service they aren't receiving.

Re: Can't print tax form

TurboTaxAniqua — Fri, 13 Mar 2026 17:17:27 GMT

@nic2090 We understand your frustration. Our team is currently looking into this issue to ensure a quick resolution. I see that your account is already linked to this investigation. Our technical team will automatically notify you via email as soon as a fix is available. If you require further assistance, we recommend contacting product support via phone. Thank you for being patient while we work on this.

Re: Can't print tax form

Junmo — Sat, 14 Mar 2026 12:10:42 GMT

I have the same issue. I wanna just print PDF of my return. It's been happening for 4 days. Please advise me.