topic Re: basic turbo tax online in After you file

basic turbo tax online

aurorab3 — Thu, 13 Mar 2025 05:02:28 GMT

I just did my return online and it asked me to pay. I thought it was for free.

I paid the amount and now I am thinking, it was because I had live support last year.

Am I not eligible for a refund? I did not use any features that required payment, such as live support or an expert reviewing the return with me.

Re: basic turbo tax online

aurorab3 — Thu, 13 Mar 2025 05:33:15 GMT

Also I wanted to add that I used it for a simple tax return, such as T4, and T2202, and the information from this got imported from CRA site. A credit from CRA, that I was eligible for, got applied. Are these all not covered under free?

I feel puking right now because I spent almost 2 hours and paid $56.

Re: basic turbo tax online

TurboTaxAniqua — Fri, 14 Mar 2025 13:39:40 GMT

We verified your account and you did have a T1098 form which would not be included on our TurboTax Free- you chose to purchase our TurboTax Assist &Review for assistance from a tax expert- that is why the cost. We are happy to hear that our expert was able to help you and that you were able to successfully file your return.

Thank you for choosing TurboTax.

Re: basic turbo tax online

aurorab3 — Fri, 21 Mar 2025 04:22:10 GMT

Thanks for the reply but I see the T1098 is an American form. I am from Canada and I think I may have posted in the wrong channel.

For 2024 return, I did not use an experts help at all!

Re: basic turbo tax online

TurboTaxAniqua — Sat, 22 Mar 2025 14:27:39 GMT

The 1098-T tax (tuition statement) form is for the US.