topic Re: Netfile Confirmation Email Sent To Wrong Email Address in After you file

Netfile Confirmation Email Sent To Wrong Email Address

rcrang — Sun, 23 Mar 2025 21:51:25 GMT

Every year when I netfile my taxes, Intuit send me a confirmation email. The email is sent to an email address that I used years and years ago, not to the email address I have on account with Intuit. I have searched and searched but there is no place that this old email address shows up (and therefore no place to change it) on Intuit's site. Does anybody know how I can get this old address deleted?

Re: Netfile Confirmation Email Sent To Wrong Email Address

TurboTaxAniqua — Tue, 25 Mar 2025 13:54:22 GMT

Are you using the TurboTax Online Version or a TurboTax Desktop version to prepare & file your returns? Is this a direct purchase from Intuit or a Retail purchase?

Re: Netfile Confirmation Email Sent To Wrong Email Address

rcrang — Tue, 25 Mar 2025 19:16:52 GMT

I am using the Desktop version. I directly purchase TurboTax from Intuit and have done so for many years. That explains why the old email address is stored somewhere at Intuit but it doesn't make sense that it hasn't been updated to the correct address as I changed it several years ago. I use my newer email address when I purchase from Intuit and every year my netfile confirmation email goes to the old address.

Re: Netfile Confirmation Email Sent To Wrong Email Address

TurboTaxAniqua — Wed, 26 Mar 2025 14:01:48 GMT

@rcrang Would you kindly confirm that you used your new email address to make the purchase straight from Intuit and that you received the email receipt at the same email address you used?

Re: Netfile Confirmation Email Sent To Wrong Email Address

rcrang — Wed, 26 Mar 2025 14:55:05 GMT

Yes I used my new email address for the past several purchases and received the receipts to that same address. The problem is that the netfile confirmations go to a several years old email address.

Re: Netfile Confirmation Email Sent To Wrong Email Address

TurboTaxAniqua — Wed, 26 Mar 2025 16:29:33 GMT

Thanks for the information. We have reported this to the assigned department so they can look into this. We appreciate your feedback.

Re: Netfile Confirmation Email Sent To Wrong Email Address

rcrang — Mon, 28 Jul 2025 16:50:58 GMT

It's been 4 months since your last reply. Do you think Intuit will actually look into this?

Re: Netfile Confirmation Email Sent To Wrong Email Address

TurboTax_Susan — Mon, 28 Jul 2025 17:27:30 GMT

@rcrang There have been a few updates to the software, so please make sure your copy of TurboTax is updated. You can start an update manually by clicking Help>Check for Updates on the top grey menu. You can also try reinstalling the software. It will not delete your saved returns.

You can also try going to https://accounts.intuit.com/ and check that the email address on file is the correct one. Login, then select "Sign in & security" from the left side menu to view & change your email address.

If you are still not able to resolve this issue, please contact our phone support team for more assistance.

Thank you for choosing TurboTax.

Re: Netfile Confirmation Email Sent To Wrong Email Address

rcrang — Mon, 28 Jul 2025 17:32:32 GMT

Yes I've gone through all this with Aniqua and she determined it's Inuit's problem and escalated it to them. They, however, did nothing about it. They must have a database of old email addresses that they use to send emails to when you have filed your taxes. It's not the email address you use when you buy the program from them. Luckily for me I still have access to that old email address but I won't forever so it would be nice if they could correct this. It really seems like it should be a simple fix to me and I can't figure out why Inuit ignores it.

Re: Netfile Confirmation Email Sent To Wrong Email Address

TurboTax_Susan — Tue, 29 Jul 2025 16:50:52 GMT

Again, there have been multiple updates to the software since March to fix a host of issues. If you are still having this problem, and you've double checked that the email is correct in all the places where an email is entered, then phone support can assist you further. They can look at your return with you to see what's going on.

Re: Netfile Confirmation Email Sent To Wrong Email Address

rcrang — Tue, 29 Jul 2025 17:36:25 GMT

Again, I am positive my software is up-to-date. And my issue is not from this year's return. It is from every year's return. I get all the emails from Revenue Canada to my correct address. The email I get that is to an incorrect address is from Turbo Tax congratulating me on having my netfile accepted by Revenue Canada. I have purchased my software directly from Turbo Tax with this new email address for the past four years and the new address is the only one I can find on the Turbo Tax web site. Yet they continue to send the congratulations email to my old address. Are you saying that Turbo Tax is actually looking on my form for my email address when they already have it directly from my purchase? I hope Turbo Tax is not actually looking at my confidential information!

Re: Netfile Confirmation Email Sent To Wrong Email Address

rcrang — Tue, 29 Jul 2025 17:41:36 GMT

My apologies. I have found the incorrect email address on the INFOWS form. This email address is invisible on the main Revenue Canada forms. All of the "Taxpayer Personal Information" from this form (besides the email address) gets pasted into the new T1 form where it is visible to me but the email address remains hidden so I wouldn't know that is being carried along from year to year. Don't you think it should be exposed when I'm being asked if I want to carry forward information? If it was, I could've seen it and been able to correct it.

Re: Netfile Confirmation Email Sent To Wrong Email Address

TurboTax_Susan — Tue, 29 Jul 2025 20:51:44 GMT

Which email address on the INFOWS form was the incorrect one? The one on the top that just says "Email" or the one on the bottom for CRA Online mail (just above the "residency" section)?

Re: Netfile Confirmation Email Sent To Wrong Email Address

rcrang — Tue, 29 Jul 2025 21:15:44 GMT

The old incorrect email address was listed after "Email address" just below "Province of self employment". The email address under "Please add CRA.DoNotReply..." was listed correctly.

Re: Netfile Confirmation Email Sent To Wrong Email Address

TurboTax_Susan — Tue, 05 Aug 2025 14:35:21 GMT

I've opened up investigation INV-1400-8883-4519-4610-688 regarding this issue, and someone from the investigations team is looking into it.

Re: Netfile Confirmation Email Sent To Wrong Email Address

rcrang — Tue, 05 Aug 2025 18:37:10 GMT

Thank you!