topic Cannot find the option to change review day and time? Instructions provided on how to do it are not accurate there is no banner in After you file https://turbotax.community.intuit.ca/community/after-you-file/discussion/cannot-find-the-option-to-change-review-day-and-time-instructions-provided-on-how-to-do-it-are-not/01/1651253#M8087 Tue, 30 Jun 2020 03:02:51 GMT brikac24 2020-06-30T03:02:51Z Cannot find the option to change review day and time? Instructions provided on how to do it are not accurate there is no banner https://turbotax.community.intuit.ca/community/after-you-file/discussion/cannot-find-the-option-to-change-review-day-and-time-instructions-provided-on-how-to-do-it-are-not/01/1651253#M8087 Tue, 30 Jun 2020 03:02:51 GMT https://turbotax.community.intuit.ca/community/after-you-file/discussion/cannot-find-the-option-to-change-review-day-and-time-instructions-provided-on-how-to-do-it-are-not/01/1651253#M8087 brikac24 2020-06-30T03:02:51Z Re: Cannot find the option to change review day and time? Instructions provided on how to do it are not accurate there is no banner https://turbotax.community.intuit.ca/community/after-you-file/discussion/re-cannot-find-the-option-to-change-review-day-and-time-instructions-provided-on-how-to-do-it-are/01/1738109#M8431 <OL class=""> <LI class="">Sign in to your&nbsp;<A class="sc-ifAKCX fDMNjt t4i-sh-ids-link-overrides-1N3yX" href="https://turbotax.intuit.ca/" target="_blank" rel="noopener">TurboTax.ca<SPAN>&nbsp;</SPAN></A>account.</LI> <LI class="">On the<SPAN>&nbsp;</SPAN><EM class="">Great to see you again!</EM><SPAN>&nbsp;</SPAN>step, locate the TurboTax Assist Review return you want to submit, and select&nbsp;<STRONG class="">Continue</STRONG>.</LI> <LI class="">In the left-hand navigation menu, select<SPAN>&nbsp;</SPAN><STRONG class="">Review</STRONG>, then select<SPAN>&nbsp;</SPAN><STRONG class="">Get Started</STRONG>.</LI> <LI class="">On the<SPAN>&nbsp;</SPAN><EM class="">Let’s make sure we didn’t miss anything</EM><SPAN>&nbsp;</SPAN>step, select&nbsp;<STRONG class="">Continue</STRONG>.</LI> <LI class="">On the<SPAN>&nbsp;</SPAN><EM class="">Ready for an expert to review your return?</EM><SPAN>&nbsp;</SPAN>step, select<SPAN>&nbsp;</SPAN><STRONG class="">Schedule live review</STRONG>.- You will see that you already have a time booked- therefore go to step 6.<BR /><BR /></LI> <LI class="">If you prefer a different time, select<SPAN>&nbsp;</SPAN><STRONG class="">Choose a later time</STRONG>, then select a new date and time from the<SPAN>&nbsp;</SPAN><EM class="">Date</EM><SPAN>&nbsp;</SPAN>and<SPAN>&nbsp;</SPAN><EM class="">Time&nbsp;</EM>fields.</LI> <LI class="">Complete the<SPAN>&nbsp;</SPAN><EM class="">First Name, Last Name, Email address,</EM><SPAN>&nbsp;</SPAN>and<SPAN>&nbsp;</SPAN><EM class="">Phone&nbsp;</EM>fields.</LI> <LI class="">Select<SPAN>&nbsp;</SPAN><STRONG class="">Confirm my Call</STRONG>.</LI> </OL> Wed, 28 Oct 2020 17:20:30 GMT https://turbotax.community.intuit.ca/community/after-you-file/discussion/re-cannot-find-the-option-to-change-review-day-and-time-instructions-provided-on-how-to-do-it-are/01/1738109#M8431 TurboTaxBrenda1 2020-10-28T17:20:30Z Re: Cannot find the option to change review day and time? Instructions provided on how to do it are not accurate there is no banner https://turbotax.community.intuit.ca/community/after-you-file/discussion/re-cannot-find-the-option-to-change-review-day-and-time-instructions-provided-on-how-to-do-it-are/01/1933448#M8611 <P>Hi there - unfortunately there is a breakdown somewhere in your system, because the option to 'choose a later time' is not available once an appointment is made! I am trying desperately to cancel my appointment or change it to a later date, but the appointment is in stone and the option to even select it is greyed out.</P><P>&nbsp;</P><P>And TOTALLY agree with the writer of the original message. The so-called 'banner' does not exist!!! I received an email with the following &nbsp;instructions on how I could change my appointment:</P><P>&nbsp;</P><P>To change your call date or time, follow these steps:</P><UL><LI>Sign in to TurboTax and click "Expert Help" at the top right of your screen.</LI><LI>Click on the banner with your call appointment details.</LI><LI>Next, click on "Change my call date or time".</LI></UL><P>BUT the banner is nowhere to be found. I've called the issue in by phone and understand it's being escalated to the Tech Support team. Hopefully it'll get fixed! (A bit concerned that this was originally raised many months ago, and I'm sure we're not the only people facing this situation.)</P> Tue, 16 Feb 2021 16:10:43 GMT https://turbotax.community.intuit.ca/community/after-you-file/discussion/re-cannot-find-the-option-to-change-review-day-and-time-instructions-provided-on-how-to-do-it-are/01/1933448#M8611 Anonymous 2021-02-16T16:10:43Z
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Cannot find the option to change review day and time? Instructions provided on how to do it are not accurate there is no banner
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Re: Cannot find the option to change review day and time? Instructions provided on how to do it are not accurate there is no banner
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<OL class=""> <LI class="">Sign in to your&nbsp;<A class="sc-ifAKCX fDMNjt t4i-sh-ids-link-overrides-1N3yX" href="https://turbotax.intuit.ca/" target="_blank" rel="noopener">TurboTax.ca<SPAN>&nbsp;</SPAN></A>account.</LI> <LI class="">On the<SPAN>&nbsp;</SPAN><EM class="">Great to see you again!</EM><SPAN>&nbsp;</SPAN>step, locate the TurboTax Assist Review return you want to submit, and select&nbsp;<STRONG class="">Continue</STRONG>.</LI> <LI class="">In the left-hand navigation menu, select<SPAN>&nbsp;</SPAN><STRONG class="">Review</STRONG>, then select<SPAN>&nbsp;</SPAN><STRONG class="">Get Started</STRONG>.</LI> <LI class="">On the<SPAN>&nbsp;</SPAN><EM class="">Let’s make sure we didn’t miss anything</EM><SPAN>&nbsp;</SPAN>step, select&nbsp;<STRONG class="">Continue</STRONG>.</LI> <LI class="">On the<SPAN>&nbsp;</SPAN><EM class="">Ready for an expert to review your return?</EM><SPAN>&nbsp;</SPAN>step, select<SPAN>&nbsp;</SPAN><STRONG class="">Schedule live review</STRONG>.- You will see that you already have a time booked- therefore go to step 6.<BR /><BR /></LI> <LI class="">If you prefer a different time, select<SPAN>&nbsp;</SPAN><STRONG class="">Choose a later time</STRONG>, then select a new date and time from the<SPAN>&nbsp;</SPAN><EM class="">Date</EM><SPAN>&nbsp;</SPAN>and<SPAN>&nbsp;</SPAN><EM class="">Time&nbsp;</EM>fields.</LI> <LI class="">Complete the<SPAN>&nbsp;</SPAN><EM class="">First Name, Last Name, Email address,</EM><SPAN>&nbsp;</SPAN>and<SPAN>&nbsp;</SPAN><EM class="">Phone&nbsp;</EM>fields.</LI> <LI class="">Select<SPAN>&nbsp;</SPAN><STRONG class="">Confirm my Call</STRONG>.</LI> </OL>
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Re: Cannot find the option to change review day and time? Instructions provided on how to do it are not accurate there is no banner
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https://turbotax.community.intuit.ca/community/after-you-file/discussion/re-cannot-find-the-option-to-change-review-day-and-time-instructions-provided-on-how-to-do-it-are/01/1933448#M8611
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<P>Hi there - unfortunately there is a breakdown somewhere in your system, because the option to 'choose a later time' is not available once an appointment is made! I am trying desperately to cancel my appointment or change it to a later date, but the appointment is in stone and the option to even select it is greyed out.</P><P>&nbsp;</P><P>And TOTALLY agree with the writer of the original message. The so-called 'banner' does not exist!!! I received an email with the following &nbsp;instructions on how I could change my appointment:</P><P>&nbsp;</P><P>To change your call date or time, follow these steps:</P><UL><LI>Sign in to TurboTax and click "Expert Help" at the top right of your screen.</LI><LI>Click on the banner with your call appointment details.</LI><LI>Next, click on "Change my call date or time".</LI></UL><P>BUT the banner is nowhere to be found. I've called the issue in by phone and understand it's being escalated to the Tech Support team. Hopefully it'll get fixed! (A bit concerned that this was originally raised many months ago, and I'm sure we're not the only people facing this situation.)</P>
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