topic unable to start turbotax 2024 in Troubleshooting

unable to start turbotax 2024

51a0a5975348 — Fri, 10 Jan 2025 22:09:05 GMT

when trying to start turbotax 2024, I received the message that there is no internet connexion, which is false

Re: unable to start turbotax 2024

TurboTax_Susan — Fri, 10 Jan 2025 22:18:00 GMT

We are aware of this issue, and are working to resolve it ASAP.

Thank you for choosing TurboTax.

Re: unable to start turbotax 2024

JJME999 — Fri, 10 Jan 2025 22:48:49 GMT

When i have downloaded turbox tax 2024. Im told that i have no internet connection. I am able to get onto Turbo Tax of past years without any issue

Re: unable to start turbotax 2024

TurboTax_Susan — Fri, 10 Jan 2025 23:03:21 GMT

@JJME999 We are aware of this issue, and are working to resolve it ASAP.

Thank you for choosing TurboTax.

Re: unable to start turbotax 2024

Sid06TTAX — Sat, 11 Jan 2025 00:19:38 GMT

Same issue here. I spent the better part of the afternoon, trying to install 2024, now I find out its a know issue?

One would think, that the software would be tested, prior to letting your customers download.

Used TurboTax for 30 years. Never an issue installing the new year?

Will you be letting folks know, so they don't waste hours trying to figure out what's wrong?

Re: unable to start turbotax 2024

TurboTax_Susan — Sat, 11 Jan 2025 00:52:20 GMT

@Sid06TTAX

Please try installing Turbotax again as the issue should be resolved.

Thank you for choosing TurboTax.

Re: unable to start turbotax 2024

Sid06TTAX — Sat, 11 Jan 2025 20:24:31 GMT

The second times the charm.

Its now working.

TurboTax, needs to do a better job of letting customers know on know support issues. I've spent at least an hour troubleshooting myself on the installation, before going to support and then finding out this was a known issue.

Communication to your customers is the key to success, need to try and do better, communicating to your customers.

Re: unable to start turbotax 2024

TurboTax_Susan — Sat, 11 Jan 2025 21:00:57 GMT

@Sid06TTAX Thank you for your input. I have passed on your comments to our product development team.

Re: unable to start turbotax 2024

caapt742000 — Mon, 10 Mar 2025 17:44:42 GMT

I installed turbo Tax 2024. Opened it yesterday and entered all my input. I saved the file and when I tried to open the file or start Turbo Tax, I get the startup screen but it never completes. I get the message "Give us a moment while we get things ready..." I reinstalled but same error.

How can I fix this?

Thanks

Long time user of Turbo Tax. Never had this problem.

user [email address removed]

Re: unable to start turbotax 2024

caapt742000 — Mon, 10 Mar 2025 17:46:37 GMT

How can I fix this?

Thanks

Long time user of Turbo Tax. Never had this problem.

Mike

Re: unable to start turbotax 2024

TurboTaxBrenda — Wed, 12 Mar 2025 00:44:35 GMT

Were you able to open your TurboTax software to view your tax return?

Re: unable to start turbotax 2024

timgreene1 — Sun, 23 Mar 2025 16:44:02 GMT

Were you able to fix this? I have deleted and reinstalled the software and can't get past this. 2023 and 2022 on the desktop open fine. Thanks

Re: unable to start turbotax 2024

TurboTaxBrenda — Mon, 24 Mar 2025 18:08:29 GMT

What error message are you getting?

Re: unable to start turbotax 2024

timgreene1 — Mon, 24 Mar 2025 19:04:48 GMT

Re: unable to start turbotax 2024

timgreene1 — Mon, 24 Mar 2025 19:07:18 GMT

Happens only with the 2024 programs which previously worked. I have deleted and reinstalled multiple times but nothing changes. Both Business and personal. I had already filed business and one personal but now both completely unworkable.

"Please give us a moment while we get things ready" is as far as the program gets.

Re: unable to start turbotax 2024

TurboTaxAniqua — Wed, 26 Mar 2025 13:31:50 GMT

@timgreene1 For installation issues, make sure you are following these points:

You have the administrator rights on the profile you are installing TurboTax on

You are not trying to install on a cloud

Turn off your antivirus software and Windows Defender, before installation

If the error persists, we suggest you contact our product support by phone.

Refer to What are the Windows requirements for TurboTax Desktop?