topic Error code 606 with brand new turbotax 2024 in Troubleshooting

Error code 606 with brand new turbotax 2024

9gc4d — Tue, 04 Feb 2025 21:30:10 GMT

Brand new from Costco Canada. Every time I use the code it comes up with Error code 606. The code has never been used before. HELP!!! SO frustrating when this doesn't work and you cannot talk to a person!!!

Re: Error code 606 with brand new turbotax 2024

TurboTaxAniqua — Tue, 04 Feb 2025 23:27:49 GMT

Since tax year 2020, there is a difference between a License Code (for Desktop) and an Activation Code (for Online). This error code 606 means you are trying to enter a Code for TurboTax Online in a Desktop software (or vice-versa).

We understand, sometimes, this can be confusing but, on the box (or on the retailer website), you have to choose between TurboTax Online and TurboTax Desktop. They are not the same software and codes from one cannot be used in the other one.

If on the box it's TurboTax Online, you can activate your code to your account on this link.

If on the box it's TurboTax Desktop, you can download/install your software from this link.

If you bought the wrong version, you can get a refund and then buy the one you need. by using this form to get a refund. Make sure to add a clear photo of your receipt, showing the name of the store, the date, the product bought and the price paid.

Thank you for choosing TurboTax.

Re: Error code 606 with brand new turbotax 2024

farmgal791 — Sun, 09 Feb 2025 23:13:23 GMT

Box does not specify Online or Desktop. Just PC only. Download only
I am using Windows 11.
Error Code 606.

Re: Error code 606 with brand new turbotax 2024

TurboTax_Susan — Mon, 10 Feb 2025 01:33:32 GMT

@farmgal791 You've got the Desktop version. Online doesn't need to be downloaded and will work on more than just Windows PCs.

With TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the 2024 TurboTax edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

Re: Error code 606 with brand new turbotax 2024

rodicel1 — Sun, 23 Mar 2025 23:17:19 GMT

I'm also receiving the error code 606 when I try to activate TurboTax. In the past, I have been using TurboTax deluxe software that requires you to install and activate with a code, then you input your numbers from all slips and then you have the ability to Netfile all returns. Because I'm having problems activating, I'm now wondering if I purchased the correct TurboTax... I purchased the Deluxe Online Edition from Costco last month but I threw away the receipt. Can I request a refund from TurboTax or can I return to Costco?

Re: Error code 606 with brand new turbotax 2024

TurboTax_Susan — Mon, 24 Mar 2025 00:36:48 GMT

@rodicel1

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

Re: Error code 606 with brand new turbotax 2025

mdo1975nao — Thu, 29 Jan 2026 19:52:01 GMT

I recently purchased a Home & Business version of Turbotax from a retailer. When I downloaded the software and attempted to activate it, I get a 606 error code. I confirmed the license code is entered correctly, and the version purchased is a download only version. I cannot get to a customer service rep when calling the support number and the automated system never gets my email correct. What can I do to fix this apparent code issue?

Re: Error code 606 with brand new turbotax 2025

TurboTax_Susan — Thu, 29 Jan 2026 20:03:15 GMT

@mdo1975nao

You will need to call our phone support team as they will be able to help you further with this issue. When you call, tell the automated attendant what your problem is, and then when it asks if you want it to send you information by text message or email, say no. Then it will collect some info and transfer you to a live agent. They are currently available Monday through Friday, 9 AM to 6 PM ET for English and French support.