topic Locked forms in Troubleshooting

Locked forms

Kozzykozak — Thu, 27 Feb 2025 11:59:02 GMT

Hi there, when attempting to file my taxes. I keep getting this error.

You can't proceed further because one or more of your tax forms is currently unavailable. Please check back later. For more information, visit faq on locked forms

i checked the list of locked forms and don’t use any of them. I already paid for the product so I don’t understand why this would happen.

my current tax forms are:

t4 / releve 1

t5 / releve 3

t4fhsa

Releve 22

what is the issue here !!!!

Re: Locked forms

stapinsky — Thu, 27 Feb 2025 14:30:01 GMT

It seems to be an issue on TurboTax's side, even though they keep blaming the CRA. I am in the exact same boat, none of my forms match the listed locked forms, but I'm still getting the same error message. Calling the support line just has a support tech read out the FAQ page out loud and not help at all.

Re: Locked forms

TurboTaxAniqua — Thu, 27 Feb 2025 16:59:36 GMT

Please verify that none of the forms you are using are locked: TurboTax FAQ: Why does TurboTax say my forms are locked or haven't been finalized?

If you are not using any locked forms, we suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare, and investigate this issue for you.

Thank you for choosing TurboTax.

Re: Locked forms

meli1278 — Fri, 28 Feb 2025 15:48:22 GMT

I have same forms T4, T5 and T220, and have the same message, locked forms I paid 2 times, thinking it was my issue so I restarted.

I called and with screen sharing, we found the T5 was the issue blocking it. Customer service told me ALOT of people are stuck too. If I removed the T5, it became unlocked and I could have continued to file. They said they have no clue when this would be fixed and can't file without the T5 so STUCK! It better be fixed before the deadline!

Re: Locked forms

stapinsky — Fri, 28 Feb 2025 20:06:35 GMT

Ah, so the T5 is the issue. Weird, it's not at all in the Locked Forms FAQ page.

The T5 has been (and still is, right now) available on the CRA's website since the 13th of December 2024, so unfortunately it seems TurboTax is simply lying when they say the issue is on the CRA's side. My friends have been able to filed with a T5 using different programs, so it seems TurboTax simply hasn't done the work on their side.

Re: Locked forms

kenMontreal — Sat, 01 Mar 2025 02:46:14 GMT

I also have the same issue. I deleted the T5 and everything seems okay, but I cannot file my taxes without the T5.

Re: Locked forms

TaxCan01 — Sat, 01 Mar 2025 18:21:30 GMT

The problem is still not resolved as of March 1st, 2025. Customer service is not helpful. They put put me on-hold for 60min. First they blamed the CRA, then when i confronted them by saying that I called the CRA and confirmed that no forms are blocked, they stated that it's a problem of the TurboTax software and they are working on it. They have No target date for resolution!

Re: Locked forms

TaxCan01 — Sat, 01 Mar 2025 18:54:51 GMT

not only the problem was not solved, I received an email stating that my ticket was closed... with no resolution!

Re: Locked forms

atll — Sat, 01 Mar 2025 20:19:07 GMT

Same issue here,

T4/R1
T5/R3
R31.

Support is rude and useless, keep blaming CRA, by reading this thread, I can see that we are all facing the same issue...

@TurboTaxAniqua , can we please get some support ?
I've paid already, CRA says my account is perfectly fine, the issue is on the Turbotax side.

Re: Locked forms

B_Stark — Sat, 01 Mar 2025 21:16:54 GMT

Same problem, called support and they told me I had to wait until a supposed update that would happen between yesterday and today, but the problem is still not fixed.

Re: Locked forms

Cfam — Sat, 01 Mar 2025 21:44:13 GMT

I have the same issue. The software won't allow me to save the existing file to PDF or to print a copy out because of "locked forms". I guess they will get to it when they are able. Makes me think about going back to doing my own returns on paper or some other alternative. Doing taxes is frustrating enough, but to be stopped in your tracks from saving a PDF or even printing up a copy for your own use seems unreasonable to me. I have basic tax forms include T5 and T5008. I expect it is the T5008 that is holding things up, but it doesn't seem to be listed in the locked form list, although Schedule 3 is. I am expecting a refund, and would like to get it sooner rather than later but I can't because of the " locked forms". I will have to check back in a few days I guess.

Re: Locked forms

TurboTaxAniqua — Sun, 02 Mar 2025 16:03:11 GMT

@Cfam Schedule 3 is one of the locked forms. These forms are still locked by CRA and not finalized by yet. Please refer to this link Why does TurboTax say my forms are locked or haven't been finalized?

As soon as these forms gets finalize we will be updating them in TurboTax.

We appreciate your patience.

Re: Locked forms

bk1010 — Sun, 02 Mar 2025 18:24:20 GMT

We don’t have any T5s or any of the listed locked forms

Re: Locked forms

Cfam — Sun, 02 Mar 2025 18:41:02 GMT

I have found that if I remove the T5008 and Schedule 3 info then I can go ahead and save and print my return. From Revenue Canada's website I notice that the most recent Schedule 3 (5000-S3 E (24)) requires capital gains/losses to be recorded in two Periods to reflect the proposed new inclusion rate (?). But it also seems that they are reverting back to the 50% including rate for the time being and possibly need to update their Schedule 3 on their website (?) as well as with Turbotax. I will be calling Revenue Canada on Monday to clarify this with them.

In your case bk1010, what issue were you having ?

Re: Locked forms

Cfam — Sun, 02 Mar 2025 18:41:44 GMT

https://www.canada.ca/en/revenue-agency/services/forms-publications/tax-packages-years/general-income-tax-benefit-package/5000-s3.html.

This is Revenue Canada's info re Schedule 3

Re: Locked forms

Ares88 — Mon, 03 Mar 2025 00:42:43 GMT

@TurboTaxAniqua What about the rest of us who don't have any of the locked forms but still get the same issue? Why aren't you answering to us about what is going on?

Re: Locked forms

TurboTax_Susan — Mon, 03 Mar 2025 01:56:56 GMT

@Ares88 Are you using TurboTax Desktop or TurboTax Online? Are you in Quebec?

Re: Locked forms

Ares88 — Mon, 03 Mar 2025 01:59:34 GMT

@TurboTax_Susan I use TurboTax Online, and yes I am in Quebec

Re: Locked forms

carol-x-b — Mon, 03 Mar 2025 13:28:19 GMT

Same here with T5 and RL3

Maybe the solution is to submit without that info and once processed at Gouv Level, request a later adjustment.

But this is stupid... I want a full TurboTax refund.

Let me do my taxes with HR Block online to see if they are also blocked.

What do you have to say TurboTax?

Re: Locked forms

kenMontreal — Mon, 03 Mar 2025 14:27:12 GMT

It has been a week and there is still no update about the fix of this bug. This should be a Priority 1 as it impacts so many users. What are the alternatives for this problem? Sending it without the T5 and do an adjustment later?