topic Re: CHILD BENEFIT NOT SHOWING ON SYSTEM THIS YEAR in Troubleshooting

CHILD BENEFIT NOT SHOWING ON SYSTEM THIS YEAR

debbieb61 — Thu, 27 Feb 2025 01:37:43 GMT

I have always used TURBOTAX without issues.. it ALWAYS will show me my estimated CCB (Child Benefit ) for the following year. THIS YEAR IT IS NOT! I have done returns for two of my family members who each have

two children , and always receive a benefit.

Is this a glitch?

This is a desktop version, not online. I purchase, as always, at Walmart

Please help thank you!

Re: CHILD BENEFIT NOT SHOWING ON SYSTEM THIS YEAR

TurboTax_Susan — Thu, 27 Feb 2025 19:39:57 GMT

We are aware of the issue, and our development team is working to resolve it ASAP.

In the meantime you can use this calculator on the Canada Revenue Agency (CRA) website to see an estimate of your Canada child benefit (CCB): Child and family benefits calculator

Re: CHILD BENEFIT NOT SHOWING ON SYSTEM THIS YEAR

TeresaDG — Fri, 28 Feb 2025 22:17:37 GMT

Do you have an ETA on when this issue will be resolved and a Turbo Tax Update will be pushed out to users to fix the bug?

Re: CHILD BENEFIT NOT SHOWING ON SYSTEM THIS YEAR

TurboTax_Susan — Sat, 01 Mar 2025 17:41:46 GMT

@TeresaDG Unfortunately we don't have an ETA yet.

We appreciate your patience.

Re: CHILD BENEFIT NOT SHOWING ON SYSTEM THIS YEAR

SB999 — Mon, 03 Mar 2025 18:50:40 GMT

While you wait for TurboTax to fix their error/bug, you can manually override and enter the base amount in TurboTax.

Re: CHILD BENEFIT NOT SHOWING ON SYSTEM THIS YEAR

TurboTax_Susan — Tue, 04 Mar 2025 18:46:20 GMT

What is shown in TurboTax is just an estimate. The CRA will determine how much CCB you will get and notify you after you have filed your return.