topic I get an "Oops, we encountered an error" screen while going through the self employment income steps. There is no way to get past it. How can I finish my return? in Troubleshooting

I get an "Oops, we encountered an error" screen while going through the self employment income steps. There is no way to get past it. How can I finish my return?

bytesofman — Fri, 28 Feb 2025 00:20:13 GMT

I spent over an hour on the phone with "support" but they went through the usual "do you know how to use a computer" checklist. Yes, I do. Is there anyway to submit a ticket? It's a server-side software problem.

Re: I get an "Oops, we encountered an error" screen while going through the self employment income steps. There is no way to get past it. How can I finish my return?

JaeD — Fri, 28 Feb 2025 00:24:46 GMT

I'm having the exact same issue

Re: I get an "Oops, we encountered an error" screen while going through the self employment income steps. There is no way to get past it. How can I finish my return?

Jb181 — Fri, 28 Feb 2025 01:45:27 GMT

I too am having the exact same issue. Ive tried everything (including waiting a few days and coming back to it)

Re: I get an "Oops, we encountered an error" screen while going through the self employment incom...

TurboTaxAniqua — Fri, 28 Feb 2025 15:51:22 GMT

Have you tried clearing cookies 'n cache or using a different browser? Make sure your internet connection is stable. We would also suggest try starting a new return and see if you get the same error.

Re: I get an "Oops, we encountered an error" screen while going through the self employment income steps. There is no way to get past it. How can I finish my return?

LLAF — Fri, 28 Feb 2025 22:06:39 GMT

I was having this same issue - in the Self-Employment section as well.. I called Turbo Tax and they said there is an open case from multiple reports of this .. BUT ..

I went back in and rather than *edit* the existing business that was already saved from last year, I deleted that and just added the business again - It only took an extra minute to add the info back in, and I was able to get through and get my taxes filed.

I had been getting SO annoyed!! Tried starting a new return, clearing cache, all the typical stuff - So was pretty happy when this finally worked! -- I hope its helpful for you too!

Re: I get an "Oops, we encountered an error" screen while going through the self employment income steps. There is no way to get past it. How can I finish my return?

Jb181 — Fri, 28 Feb 2025 23:08:09 GMT

Thank you so much! This worked for me too!
I was so frustrated, was thinking I was going to have to use a different program as nothing was working.
Brilliant! Thanks for taking the time to share.