topic Your return is done, but filing for returns with capital gains or losses is temporarily delayed in Troubleshooting

Your return is done, but filing for returns with capital gains or losses is temporarily delayed

Corbor — Tue, 04 Mar 2025 01:42:49 GMT

Your return is done, but filing for returns with capital gains or losses is temporarily delayed

The CRA needs more time to certify the capital gains forms due to the delay of the rate increase. We expect they’ll be ready to accept your return by late March.

When the filing date is announced, we'll notify you at the email address you use for TurboTax so you can sign in and file.

Can anyone explain this in more depth? I have investments (T5), but besides that, I do not understand why this error is preventing me from filling? Is everyone that files personal taxes early subject to this freeze?

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

TurboTaxAniqua — Fri, 28 Feb 2025 13:33:27 GMT

Please verify that none of the forms you are using are locked: TurboTax FAQ: Why does TurboTax say my forms are locked or haven't been finalized?

If you are not using any locked forms, we suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare to investigate this issue for you.

Thank you for choosing TurboTax.

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

ApplesID — Fri, 28 Feb 2025 14:25:28 GMT

I'm being prevented by filling too except that I have nothing to file about capital gains and losses. I called support but couldn't find the solution. We checked the list of forms that I was about to Netfile and none of those were on the list of blocked forms, but still saying that I have to wait. Other tax software companies said that anyone filling that had nothing to do with the blocked forms should be okay to file, but not with TurboTax unfortunately.

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

ApplesID — Fri, 28 Feb 2025 14:31:45 GMT

I have contacted support last night and couldn't find the proper solution. So I was told to wait until CRA unlocked those forms that I don't even use. Does it mean I can only file by late March? I hope you guys find a solution because I shouldn't be affected by this problem.

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

meli1278 — Fri, 28 Feb 2025 15:54:25 GMT

I have simple T5 no gains or losses and still locked! @turbotax, still can't file.

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

TurboTaxAniqua — Fri, 28 Feb 2025 15:56:46 GMT

@ApplesID If you are not suing any locked forms, are you getting any Netfile while trying to File?

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

ApplesID — Fri, 28 Feb 2025 16:12:41 GMT

@TurboTaxAniqua I was stuck at the point of selecting either to file by Netfile or Print to file by mail. I can't press either one. At that concern, I called product support. Unfortunately, the agent who was trying to help me could not solve it and told me to wait. He assumed the issue was with CRA due to Netfile. But I haven't gotten to Netfile yet.

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

TurboTax_Susan — Thu, 20 Mar 2025 18:12:50 GMT

UPDATE: All forms for 2024 are unlocked.

If you are using TurboTax Desktop, please update your software (Help>Update).

If you are using TurboTax Online, you may need to clear your cache and cookies to see the changes, or you can try using another browser.

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

ApplesID — Sat, 01 Mar 2025 01:34:43 GMT

@TurboTax_Susan I'm not in Quebec and don't have T5

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

ApplesID — Sat, 01 Mar 2025 01:37:26 GMT

@TurboTax_Susan I'm using desktop

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

TurboTax_Susan — Sat, 01 Mar 2025 21:16:03 GMT

@ApplesID Please try going into Forms mode and clearing any unneeded forms and then closing unused forms. You can find those options under Edit>Forms in the top menu.

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

ApplesID — Sat, 01 Mar 2025 22:39:29 GMT

@TurboTax_Susan I've done that already with your product support over the phone. We cleared any unused forms and checked if any of the forms left matches with any of the CRA's locked forms. None matches, but I still couldn't proceed to the next step as the message prompt still shows up.

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

TurboTax_Susan — Sun, 02 Mar 2025 02:16:06 GMT

@ApplesID You may want to try recreating your return without transferring info from last year or using Auto-Fill, as these can enter info that could trigger a locked form like Capital Losses, ABIL, etc...

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

Corbor — Sun, 02 Mar 2025 05:54:52 GMT

Hi, nope, no forms under the "unavailable"

I only have a T5 and T4.

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

Corbor — Sun, 02 Mar 2025 05:57:53 GMT

@TurboTax_Susan , I did not use autofill from the CRA, If I create a new return, will I be charged a second time?

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

TurboTax_Susan — Sun, 02 Mar 2025 19:37:16 GMT

@Corbor You said in your 1st post that you have a net loss on investments (T5). If that's a capital gains loss, then it's going to Schedule 3 - Capital Gains or Losses, which is a locked form.

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

ApplesID — Mon, 03 Mar 2025 01:06:48 GMT

@TurboTax_Susan As per advised, I recreated it without transferring data from last year. Unfortunately, it still showing the same problem. Is TurboTax creating an update to fix this glitch?

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

TurboTaxAniqua — Mon, 03 Mar 2025 17:51:09 GMT

@ApplesID Schedule 3 is still locked by CRA and not finalized by yet. Please refer to this link Why does TurboTax say my forms are locked or haven't been finalized?

We do not have any ETA on this yet but as soon a these forms gets finalize we will be updating them in TurboTax for an accurate calculation.

We appreciate your patience.

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

ApplesID — Mon, 03 Mar 2025 19:10:38 GMT

@TurboTaxAniqua It looks like you run out of anything to say. I've finally given up with TurboTax and used a different software yesterday. Guess what? I didn't get any problem. This would be the last time because I had an issue with TurboTax last year as well. It's mine together with family members and friends. Next are co-workers in the same field. So long!

Re: Your return is done, but filing for returns with capital gains or losses is temporarily delayed

Corbor — Tue, 04 Mar 2025 01:37:05 GMT

Hi @TurboTax_Susan please see from the govt. of canada website: https://www.canada.ca/en/revenue-agency/news/newsroom/tax-tips/tax-tips-2025/update-cra-administration-proposed-cap[product key removed]ion-changes.html.

also from Scotia bank as of feb.12th: https://enrichedthinking.scotiawealthmanagement.com/2025/02/11/the-proposed-cap[product key removed]sion-rate-increase-defe[product key removed]ry-1-2026/

I would like to use your solution, really would. Wealthsimple and many others allow my return.