topic Re: Locked form in Troubleshooting

Locked form

ceesbb — Mon, 03 Mar 2025 18:56:16 GMT

I was on support with someone for about an hour on the Canadian online turbotax. I am only submitting 2 t4s and was trying to submit a t5 but, deleted that. I was told that t5's are a locked form and "we are trying to update turbotax to match cra guidelines".

Even though I do not have a locked form stated underneath the original posts of "Locked forms", I am locked out. Regardless if I try to start a new submission, it will bring me back to the locked forms page.

They told me to wait another week to let them have their stuff together. I originally submitted my taxes on the 21st of feb. Now they're telling me wait until the 10th of march and it'll be "fine". I've already paid, they gave me a code to redo it (Still got the same answer = locked forms) and I'm still stuck trying to find answers online.

Is anyone else experiencing this? Should I move to a different product in Canada?

Re: Locked form

TurboTax_Susan — Tue, 04 Mar 2025 18:44:19 GMT

The T5 is not locked, but can contain Capital Gains/loss information that gets transferred to the Schedule 3 & other forms which are locked.

Re: Locked form

ApplesID — Tue, 04 Mar 2025 18:56:54 GMT

@ceesbb I have the same issue. Do you have Schedule D by any chance or are you a Factual Resident? I've noticed the similarities of problem I have with my co-workers. We're all Factual Residents. Anyone who's Canadian Citizens have no problem even if they have T5.