topic Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work... in Troubleshooting

When I went to Netfile, I received the following error: "This wasn't expected, but we're working on fixing it." Is anyone else getting this error?

suzsapinsky — Mon, 03 Mar 2025 22:06:34 GMT

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

TurboTaxAniqua — Tue, 04 Mar 2025 00:52:11 GMT

Make sure the internet connection is stable. If you are using TurboTax Online make sure to clear cookies' cache or try a different browser. If you are using TurboTax Desktop make sure it is up-to-date and Windows are updated too.

If issue persists, We suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare to see and help you Netfile.

Thanks for choosing TurboTax.

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

suzsapinsky — Wed, 05 Mar 2025 05:13:27 GMT

This seems to be a persistent issue across many users. We have all tried clearing the cache, using different browsers, and using different devices. It’s extremely frustrating that you don’t have a better solution to what is clearly an issue with your new system.

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

TurboTaxAniqua — Thu, 06 Mar 2025 14:06:41 GMT

@suzsapinsky We are aware of this issue and our team is working on it and we are hoping to get this fixed by the end of the day today (March 6th, 2025). We appreciate your patience.

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

genealogy25 — Fri, 07 Mar 2025 17:06:06 GMT

this issue is still not resolved, I was informed yesterday to wait until March 15 which is over a week away, can you provide an update on this issue that many seem to be having, thanks

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

TurboTaxAniqua — Sun, 09 Mar 2025 13:53:48 GMT

@genealogy25 There is been an update for this issue that was released last week. Have you tried filing it again?

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

ChristopherMK — Sun, 09 Mar 2025 18:57:01 GMT

Tried to submit at 2:55 Eastern Time March 9, error message appears after Running Review.

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

TurboTaxAniqua — Mon, 10 Mar 2025 15:21:55 GMT

@ChristopherMK There is been an update for this issue that was released last week. Have you tried filing it again?

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're working on fixing it." Is anyone else getting this error?

fredericty — Tue, 11 Mar 2025 15:05:31 GMT

I have this issue too. I called support and they said the issue is on your end. We tried clearing cookies, cache, restarting computer, etc and been told in the end that the problem is on your end. Please advise when this will be resolved.

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

TurboTaxAniqua — Wed, 12 Mar 2025 21:45:24 GMT

@fredericty Our development team is working on resolving that issue.

We appreciate your patience.

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're working on fixing it." Is anyone else getting this error?

tmcdonald — Thu, 13 Mar 2025 19:54:25 GMT

As I was ready to net file I was prompted first to see if I disposed of property that was owned less than 365 days and after reviewing that I went to net file it and received the prompt " This was unexpected, but we are working on fixing it".

This issue has been ongoing for a while now. It is unacceptable for the fix to take this long. Please get this issue fixed promptly. I have used Turrbo tax for the past few years, but this experience will make look at other tax programs for future years.

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

TurboTaxAniqua — Thu, 13 Mar 2025 20:54:29 GMT

@tmcdonald We are aware of this issue and our team is working for a resolution. We appreciate your patience.

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

ceptoronto — Fri, 14 Mar 2025 19:49:13 GMT

I am getting the same message and it has been over 1 month. I have used Turbotax for years using a cd. This is the first time filing from your online site. I am very discouraged.

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

TurboTaxAniqua — Sat, 15 Mar 2025 19:56:26 GMT

@ceptoronto We are aware of this issue and our development team is working for a resolution. We appreciate your patience.

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

Lenny1234 — Mon, 17 Mar 2025 18:36:04 GMT

I too received this message when trying to Netfile many different times. I see that you guys are unable to fix this. Please provide an ETA on when this will be fixed, or provide a refund of the Software. Thank you.

P.S. I tried clearing cache, tried on two different computers, and tried two different browsers. The problem is you! Shame on you keeping people hanging saying it's their internet connection or settings.

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

TurboTaxAniqua — Mon, 17 Mar 2025 20:35:52 GMT

@Lenny1234 We are aware of this issue and our development team is working for a resolution. We appreciate your patience.

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

Lenny1234 — Tue, 18 Mar 2025 20:44:53 GMT

ETA Please!

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

TurboTaxAniqua — Wed, 19 Mar 2025 17:34:44 GMT

@Lenny1234 All the locked forms will be unlocked and ready by the 20th of March, 2025, and you will be able to print/save/Netfile. We appreciate your patience.

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

Lenny1234 — Thu, 20 Mar 2025 13:34:52 GMT

I tried to perform the Review to Netfile and I get the same message. Nothing has changed. Please investigate and provide ETA.

"This wasn't expected, but we're working on fixing it" (for 3 weeks)

Re: When I went to Netfile, I received the following error: "This wasn't expected, but we're work...

ceptoronto — Thu, 20 Mar 2025 19:55:28 GMT

Turbotax stated the issue would be fixed March 20, 2025. I have been trying all day to file my taxes and the same error messages appear. PLEASE GIVE DEFINITIVE DATE WHEN THE ERRORS/FORMS WILL BE FIXED!!