topic Re: Is there a bug in the system? My program freezes when trying to optimize pension splitting. C... in Troubleshooting

Is there a bug in the system? My program freezes when trying to optimize pension splitting. Can't get past this bug.

mlindal — Tue, 04 Mar 2025 03:43:23 GMT

Re: Is there a bug in the system? My program freezes when trying to optimize pension splitting. C...

TurboTax_Susan — Thu, 06 Mar 2025 21:36:04 GMT

Please clear your browser cache (or use a different browser) and try again.

Re: Is there a bug in the system? My program freezes when trying to optimize pension splitting. C...

mlindal — Thu, 06 Mar 2025 21:53:38 GMT

Yup. We did that and I spent an hour with a technician on the phone.
Conclusion is that there is a bug related to optimization of pension splitting.
I created a second return and had the same freeze.
i created a third return and turned pensioner splitting off and it worked.
But it was a lot of time to figure it out.

Re: Is there a bug in the system? My program freezes when trying to optimize pension splitting. C...

cajr888 — Tue, 03 Mar 2026 21:28:35 GMT

Clear my browser cache? Ok, I'm knowledgable enough to understand this but, when I'm in the midst of filing my income taxes and I need to make a small adjustment, doing any of this just won't cross my mind.

I learned last year there was a bug and it's been confirmed now. I can watch out but what about your other customers?

Sorry if I sound grumpy but we spent hours and hours on the phone with CRA and waited 10 months for the issue to be resolved and a refund received.

Re: Is there a bug in the system? My program freezes when trying to optimize pension splitting. C...

TurboTaxBrenda — Wed, 04 Mar 2026 13:55:19 GMT

Is this happening when you are trying to REFILE your 2024 tax return?