topic Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fixing it in Troubleshooting

when try to review and send nfile, I got error This wasn't expected, but we're working on fixing it

jackxur — Thu, 27 Feb 2025 00:12:55 GMT

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

TurboTaxAniqua — Thu, 27 Feb 2025 01:44:37 GMT

We suggest clearing cookies 'n cache and try using a different browser. Make sure your internet connection is stable.

If issue persists, We suggest contacting our Product support team. They have access to tools we don't have here in Community, like screenshare, and investigate this issue for you.

Thank you for choosing TurboTax.

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

JennyBEpp — Fri, 28 Feb 2025 18:33:29 GMT

I also have this issue. I called support they said they would submit a ticket and someone would get back to me. It's been two days and I have not heard back.

The weird thing is my mom filed hers through my account but on her computer and didn't have any issues.

I have tried both on my computer and my phone and get the same message. It won't let me submit without reviewing

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

crysthie74 — Fri, 28 Feb 2025 18:40:31 GMT

I am having the same issue and tried signing in on a different computer and still get the same message. Very frustrated. I called and spoke with a rep that started a ticket but nothing is helping.

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

TurboTax_Susan — Sat, 01 Mar 2025 01:55:40 GMT

Do you have Self-Employment added to your returns?

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

queenmich166 — Sat, 01 Mar 2025 06:21:15 GMT

I did my daughters and sons and both them want efil and can't print tell a message come up march will have fixed they missing a fill ..

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

TurboTax_Susan — Sat, 01 Mar 2025 20:09:03 GMT

@queenmich166 You can see a list of Forms that still locked here: Why does TurboTax say my forms are locked or haven't been finalized? We're working hard to finalize these forms to align ourselves with CRA requirements, and we hope to have them ready soon. We appreciate your patience.

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

Myles D — Sun, 02 Mar 2025 04:49:51 GMT

I have been getting the same message! I have called 3 days in a row and they told me the same thing that they will open a ticket and no one as contacted me.

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

TurboTaxAniqua — Sun, 02 Mar 2025 18:09:23 GMT

@Myles D Please verify that none of the forms you are using are locked: TurboTax FAQ: Why does TurboTax say my forms are locked or haven't been finalized?

If you are not using any locked forms, we suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare to investigate this issue for you.

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

Myles D — Sun, 02 Mar 2025 18:13:33 GMT

None of the forms are locked I filed my mother in law's on Wednesday then literally went to file mine and I got that error. This is the busiest time of the year for taxes and you have a program that is not working? I have called 3 days in a row to the customer service number and I keep getting told that they are working on fixing this and other ppl are having the same issues.

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

TurboTax_Susan — Sun, 02 Mar 2025 19:26:14 GMT

@Myles D Are you using TurboTax Desktop or TurboTax Online?

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

Myles D — Sun, 02 Mar 2025 19:28:35 GMT

I am using the turbo tax 8 return box I purchased at Walmart. I have done the screen sharing with someone from customer service as well.

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fixing it

jackxur — Sun, 02 Mar 2025 19:31:26 GMT

after call with support, finally it get solved, I need make a copy from original return and make a new return, skip all product choice, then it works, most like when original return create, it choose different license which I buy.

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

TurboTaxAniqua — Sun, 02 Mar 2025 19:53:24 GMT

@jackxur We are glad to hear that issue is resolved and you were able to Netfile. Thanks for letting us know.

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

safaalak — Sat, 08 Mar 2025 20:54:22 GMT

I used the same solution of creating a copy of my return and submit it again. It did work, but it is not an acceptable solution. I used this software for more than 20 years and had no issue. I think it is a bug that should be addressed. Reach out to me if you need more details.

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fixing it

queenmich166 — Sat, 08 Mar 2025 23:44:51 GMT

Happy u got some place i talk someone and told me the end march be fixed and nothing he do and said good by .. I get shot happens to programs but I spent all money to do mying family's talks for not to work .

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fixing it

dani30 — Fri, 28 Mar 2025 16:45:59 GMT

I am also getting this error message at the review stage! Very frustrating. I have restarted, refreshed waited till another day. Is there some fix to this?

Re: when try to review and send nfile, I got error This wasn't expected, but we're working on fix...

TurboTax_Susan — Sat, 12 Apr 2025 17:24:26 GMT

This issue is still being worked on.

We thank you for your patience.