topic Re: CRA Result Code: 21 The Canada Revenue Agency was unable to accept your return, as your NETFI... in Troubleshooting

CRA Result Code: 21 The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code did not match our records.

dhuri6534 — Thu, 27 Feb 2025 01:31:44 GMT

What si CRA Result Code :21 ? I checked already NETFILE Access code is right.

TurboTaxAniqua — Thu, 27 Feb 2025 02:58:54 GMT

Using NAC is not mandatory for Filing . Please remove the Netfile Access Code (NAC) and then try to file.

Thanks for choosing TurboTax.

Murray1958 — Thu, 27 Feb 2025 03:30:03 GMT

how do I do that?

TurboTax_Susan — Thu, 27 Feb 2025 18:49:16 GMT

@Murray1958 Are you using TurboTax Desktop or TurboTax Online?

VolodymyrDr — Sat, 08 Mar 2025 18:29:44 GMT

I entered a wrong access code and CRA rejected. how to change it with right one?

TurboTaxAniqua — Sun, 09 Mar 2025 17:43:44 GMT

@VolodymyrDr It's not a mandatory field, Remove Netfile Access Code and try to Netfile.