topic Re: Been trying to access 2023 information but keeps crashing. in Troubleshooting

Been trying to access 2023 information but keeps crashing.

thetaramason — Thu, 06 Mar 2025 15:55:34 GMT

Hi I am trying to do my taxes for 2024 and been trying to view my 2023 Expenses for the last two weeks and it just keeps crashing and saying:

This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.

Please check back again soon. We should resolve this quickly.

You can also contact our support team at https://support.turbotax.intuit.ca/contact/

Thanks for your patience,

The TurboTax Team

Re: Been trying to access 2023 information but keeps crashing.

TurboTax_Susan — Sat, 08 Mar 2025 19:31:43 GMT

There has been an update to TurboTax Online, so please try again.

Also, you can try clearing your browser cache or using a different browser.

Re: Been trying to access 2023 information but keeps crashing.

thetaramason — Sun, 09 Mar 2025 16:00:21 GMT

Tried again on multiple browsers and cleared cache - still same error. "

This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.

Please check back again soon. We should resolve this quickly.

You can also contact our support team at https://support.turbotax.intuit.ca/contact/

Thanks for your patience,

The TurboTax Team"

Re: Been trying to access 2023 information but keeps crashing.

thetaramason — Sun, 09 Mar 2025 16:16:46 GMT

Also, in addition to my last response - I tried to do a workaround by opening a refile of my 2023 taxes to get that Employment Expenses information but when I do that, another error comes up as soon as I get to that page with the information:

"This wasn't expected, but we're working on fixing it"

Re: Been trying to access 2023 information but keeps crashing.

TurboTax_Susan — Sun, 09 Mar 2025 18:57:38 GMT

If you are still not able to resolve this issue, lease contact our phone support team for more assistance.