topic Re: This should not have happened. Don't worry - your data has been saved. Our TurboTax applicati... in Troubleshooting

This should not have happened. Don't worry - your data has been saved. Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

ShouldBeSkiing — Sun, 09 Mar 2025 14:13:38 GMT

When trying to click to "continue" my 2024 return (turbotax online self-employed) from https://ww1.2024.ca.turbotaxonline.intuit.com/secure/return_manager , the software opens the following page (https://ww1.2024.ca.turbotaxonline.intuit.com/secure/yellowSticky) with the sad puppy image.

I suspect the glitch may be because it is trying to open a bookmark that no longer exists.

Issue has persisted since yesterday pm. Tried different laptops.

Is this a known problem that is being worked on?

Re: This should not have happened. Don't worry - your data has been saved. Our TurboTax applicati...

TurboTaxAniqua — Mon, 10 Mar 2025 22:52:14 GMT

Please make a copy of your return and proceed from there. Let us know how it goes.

Thank you for choosing TurboTax.

Re: This should not have happened. Don't worry - your data has been saved. Our TurboTax applicati...

ShouldBeSkiing — Tue, 11 Mar 2025 01:20:37 GMT

Good suggestion. I had already tried.

Tried a new copy, different browser - same result (sad puppy).

Please post further suggestions. It seems there are other people with the same problem.

Re: This should not have happened. Don't worry - your data has been saved. Our TurboTax applicati...

TurboTaxBrenda — Wed, 12 Mar 2025 18:50:43 GMT

Did you happen to import your data from last year?

Re: This should not have happened. Don't worry - your data has been saved. Our TurboTax applicati...

ShouldBeSkiing — Wed, 12 Mar 2025 19:50:10 GMT

Yes I did. I was deep into the return, doing final review. I had just clicked a bookmark to go back and check something when it crashed.

Re: This should not have happened. Don't worry - your data has been saved. Our TurboTax applicati...

TurboTaxBrenda — Sat, 15 Mar 2025 04:13:30 GMT

Unfortunately, the only workaround at this time would be to start your return without importing last year's information if you have tried different browsers and cleared cookies and cache.

Please let us know if you were able to submit your return successfully if you do not have any of the locked forms.

Thank you for choosing TurboTax.

Re: This should not have happened. Don't worry - your data has been saved. Our TurboTax applicati...

ShouldBeSkiing — Mon, 17 Mar 2025 14:14:31 GMT

Time to move to a Canadian company for my tax software!

Re: This should not have happened. Don't worry - your data has been saved. Our TurboTax applicati...

tulula3 — Mon, 21 Apr 2025 01:05:47 GMT

This is the 2nd time I've had this happen. I had to contact Turbotax weeks ago, delete what I had done and spent weeks on, and start over. Now I've rec'd the sad puppy when I was going back on my bookmarks to ensure i had all completed, and now I'll have to probably contact into Turbotax yet again, get another reimbursement, and start from the beginning!!!

Using multiple browsers, clearing cache and cookies DO NOT WORK. This defect seems to be related to first paying for a higher than basic package, going to the end so you can review your tax forms, going back afterwards, trying to update business income/expenses then the auto-forward from the main return manager page only gets you = "Oops Something unexpected happened with the continual sad puppy - it's all I see when trying to get back in.

Sadly I think this will be my last year for Turbotax given over a month of pain due to this defect/issue

Re: This should not have happened. Don't worry - your data has been saved. Our TurboTax applicati...

TurboTaxAniqua — Wed, 23 Apr 2025 14:52:32 GMT

@tulula3 We understand your frustration. Has this problem been fixed for you? Or are you still having this problem?

Re: This should not have happened. Don't worry - your data has been saved. Our TurboTax applicati...

tulula3 — Wed, 23 Apr 2025 16:50:48 GMT

I'm still having this problem, I wanted to leave it for a few days before calling in again as my frustration level has been high.

Re: This should not have happened. Don't worry - your data has been saved. Our TurboTax applicati...

SANYIP — Mon, 28 Apr 2025 01:25:10 GMT

Same issue. Any solution from Turbotax?

Re: This should not have happened. Don't worry - your data has been saved. Our TurboTax applicati...

tulula3 — Mon, 28 Apr 2025 20:53:35 GMT

I was advised that nothing can be done yet again Copying profile to try to use didn't work and was advised that a delete of the profile would have to be done.

So now instead of a 3rd attempt I decided to proceed with Wealth Simple Tax online. I'm surprised how easy it is and all to view for input all on one webpage. In addition, I was amazed that I can opt to pay $0 or $25 (my option) instead of the $71 I did with Turbotax for 2 tax returns (small business). I'm almost done all of my inputs there.

If all works out in the submission process, 20+ years of using Turbotax will be behind me and will continue with Wealth Simple for future years.