topic Re: 2024 Turbotax OAS Error in Troubleshooting

2024 Turbotax OAS Error

marmour07 — Thu, 06 Feb 2025 18:29:15 GMT

My TurboTax 2024 indicates I have exceeded the maximum for the year for under 75, $8,618.04. But the amount shown for my slip entered is the same amount, $8,618.04. Please fix this in the next update. It is the correct amount inputted for the slip and not over.

Re: 2024 Turbotax OAS Error

TurboTax_Susan — Thu, 06 Feb 2025 22:18:46 GMT

An update is expected by the end of the week, so we'll see if your OAS issue is fixed. If not, I would recommend contacting our phone support team at 1-888-829-8608 as they can look at you file and escalate the issue if needed.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

9 AM to midnight ET for English support
9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

Thank you for choosing TurboTax.

Re: 2024 Turbotax OAS Error

marmour07 — Mon, 10 Feb 2025 16:23:19 GMT

Just got the latest update upon launching TurboTax Standard. The OAS error is still there. I have claimed the amount of $8,618.04 and it still says it is over the maximum which is the same amount. I even edited and re-entered the numbers in the OAS slip.

Re: 2024 Turbotax OAS Error

TurboTaxAniqua — Mon, 10 Feb 2025 23:56:38 GMT

@marmour07 We still are waiting on CRA to finalize all the forms. More updates will be released as we get updated information from CRA.

Re: 2024 Turbotax OAS Error

marmour07 — Sun, 23 Feb 2025 17:01:15 GMT

The latest update of TurboTax Standard this weekend did NOT correct this incorrect error warning.

Re: 2024 Turbotax OAS Error

Anonymous — Sun, 23 Feb 2025 17:15:20 GMT

@marmour07 You can call our customer support at 1-888-829-8608. They have access to tools we don't have here in Community, like screenshare, and see the issues to escalate into an investigation if needed.

During tax season (from NETFILE opening date to May 1), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year (May 2 to mid February), we're available Monday through Friday 9 AM to 6 PM ET for English and French support.

We are closed on the weekends for now.

Thank you for choosing TurboTax.

Re: 2024 Turbotax OAS Error

Acard1 — Tue, 11 Mar 2025 15:49:44 GMT

The magic number, that gets rid of the warning, is $8,354.52, in my case anyways. It looks as if that value is hard coded somewhere, but not linked to the error message.

Re: 2024 Turbotax OAS Error

Acard1 — Tue, 11 Mar 2025 16:01:32 GMT

Obviously an update is needed. The 8,354.52 value is the maximum for the under 75 for 2023.

https://assets-powerstores-com.s3.amazonaws.com/data/org/15301/media/doc/oas_benefits-3c85da1e2db0071ca5ec68b86158e49b.pdf

Re: 2024 Turbotax OAS Error

TurboTaxAniqua — Wed, 12 Mar 2025 21:25:14 GMT

@marmour07 Our development team is working on resolving that issue.

We appreciate your patience.

Re: 2024 Turbotax OAS Error

gcamp54 — Wed, 12 Mar 2025 22:51:54 GMT

I just downloaded Turbo Tax this afternoon and I'm having the same problem with the OAS warning that the amount reported $8,618.04 exceeds the expected limit.

Is this warning just a glitch with Turbo Tax software that wouldn't affect e-filing or do we need to wait for an update before e-filing?

Since this seems to have been brought to the attention of Turbo Tax more than a month ago, I hope it gets resolved quickly.

Re: 2024 Turbotax OAS Error

Tweety4 — Wed, 12 Mar 2025 23:19:45 GMT

Same problem here - today

Re: 2024 Turbotax OAS Error

TurboTax_Susan — Fri, 14 Mar 2025 18:03:57 GMT

If you are seeing the error saying OAS has exceeded the limit in TurboTax Desktop. You can ignore this warning as it will not affect any return calculations.