topic Re: 2024 Standard will not open in Troubleshooting

2024 Standard will not open

Scott3911 — Wed, 12 Mar 2025 00:18:16 GMT

I downloaded the 2024 Standard 8 return version but when I try to open it, it stays on a white screen. It will not proceed to the next screen to be able to enter the product key. Tried 3 time to uninstall and reinstall

Re: 2024 Standard will not open

jameswirth40 — Thu, 13 Mar 2025 18:04:23 GMT

Exact same issue here - i saw a solution for the 2023 version having to do with a visualbasic upgrade, but that did not work for my 2024 download version. I've uninstalled and reinstalled, tried as the administrator, but to no avail.

Re: 2024 Standard will not open

TurboTaxAniqua — Thu, 13 Mar 2025 21:13:41 GMT

@Scott3911 Please try changing the display resolution setting on your device.

Make sure you have the administrator rights on the profile you are installing TurboTax on

You are not trying to install on a cloud

Turn off your antivirus software and Windows Defender, before installation

Re: 2024 Standard will not open

Scott3911 — Fri, 28 Mar 2025 00:25:12 GMT

Thank you, I have done all that. I spent 2 hrs 20 min on with Turbotax IT. We tried everything. I tried 3 computers running different operating systems. I even used a different modem at another location. All 3 stopped at the same place. Charge the extra and go back to the CD's. I've been using Turbotax for almost 10 years and this is the first issue. I even bought a new computer, with no luck. Looking for another program to use.

Re: 2024 Standard will not open

TurboTaxAniqua — Fri, 28 Mar 2025 13:15:22 GMT

@Scott3911 Thank you for the feedback; we will pass this on to our development team.

Re: 2024 Standard will not open

TaxMan_Cometh — Tue, 08 Apr 2025 15:12:30 GMT

Did you ever get resolution to this problem? Having the same...

Re: 2024 Standard will not open

TurboTaxAniqua — Wed, 09 Apr 2025 15:58:20 GMT

@TaxMan_Cometh For installation issues, make sure you are following these points:

You have the administrator rights on the profile you are installing TurboTax on
You are not trying to install on a cloud
Turn off your antivirus software and Windows Defender, before installation
Check your device's display resolution settings and try adjusting them.

If the error persists, we suggest you contact our product support by phone.

Refer to What are the Windows requirements for TurboTax Desktop?

Re: 2024 Standard will not open

doug22099 — Tue, 15 Apr 2025 18:34:55 GMT

your link does not work. I too am having the same issue getting your app to install. Every year since you started TurboTax I have used it, never had an install issue. Why this year? What did YOU change to create this issue? I would suggest you get your QA people to use the same PC every season to test installs. You know, just like your customers do.

Re: 2024 Standard will not open

TurboTaxAniqua — Wed, 16 Apr 2025 16:26:05 GMT

@doug22099 For installation issues, make sure you are following these points:

TY 2024 Link

You have the administrator rights on the profile you are installing TurboTax on

You are not trying to install on a cloud

Turn off your antivirus software and Windows Defender, before installation

If the error persists, we suggest you contact our product support by phone.

Refer to What are the Windows requirements for TurboTax Desktop?

Thank you for choosing TurboTax.

Re: 2024 Standard will not open

jameswirth40 — Sun, 20 Apr 2025 16:46:17 GMT

Never did get this to install on my main PC, but had no issues at all on my son's laptop. I've installed multiple prior versions with no issues, and have full administrator rights, anti-virus and Windows defender turned off. It definitely isn't a PC issue or a display issue, but is something within the program that is different than its previous versions. I'll be reconsidering the product for next year.

Re: 2024 Standard will not open

TurboTaxAniqua — Mon, 21 Apr 2025 20:17:19 GMT

@jameswirth40 If your son's laptop had it installed, then your device's installation must have been blocked by something.

For installation issues, make sure you are following these points:

Refer to What are the Windows requirements for TurboTax Desktop?

TY 2024 Link

You have the administrator rights on the profile you are installing TurboTax on

You are not trying to install on a cloud

Turn off your antivirus software and Windows Defender, before installation

If the error persists, we suggest you contact our product support by phone.

Re: 2024 Standard will not open

j_p_halloran — Tue, 22 Apr 2025 02:15:09 GMT

Hello,

I am having a similar issue. I have purchased Desktop Standard 2024 and cannot get it to run on my Windows 10 laptop that I have used for Turbo Tax software for the past five years. When I run the software, the Turbo Tax panel is displayed, but the right half of the panel is blacked out, and according to IT, this is where I would normally see controls that allow me to log in and validate my license code. I have had three unsuccessful IT Support phone calls. The first support call provided me with suggestions to try, the second call was cut off after 1.5 hours, the third support helper could not resolve my problem and let me go it alone after 2 hours. I have followed all of the procedures listed below by the moderator, with and without IT's supervision. I too wish Intuit would just go back to providing the CD - I could have had my taxes done by now.

Re: 2024 Standard will not open

TurboTaxAniqua — Wed, 23 Apr 2025 16:04:56 GMT

@j_p_halloran We have asked for a callback so that a member of the product support team can assist you in resolving this.

Re: 2024 Standard will not open

dennis-wintjes — Wed, 23 Apr 2025 18:08:02 GMT

Exact same for me. Will not start after 15 minutes.

Re: 2024 Standard will not open

dennis-wintjes — Wed, 23 Apr 2025 18:10:39 GMT

Many are complaining of install issues. I have installed and completed many returns. I was using it yesterday April 22, fine. Today's check/download is causing it to fail!

Re: 2024 Standard will not open

dennis-wintjes — Wed, 23 Apr 2025 19:17:33 GMT

After 30+ min, it started!

Re: 2024 Standard will not open

dennis-wintjes — Wed, 23 Apr 2025 19:20:55 GMT

For me, after 30+minutes, it started. When I started TurboTax2024, Win 11, it downloaded the update and then had the blank white screen that would never fully open. I just left it, and 30+ minutes later, just now, it started. For me, it was working yesterday and has been running fine for many weeks. I have completed 4/5 tax returns. One left!

Re: 2024 Standard will not open

j_p_halloran — Thu, 24 Apr 2025 01:25:49 GMT

Hello TurboTaxAniqua,

I appreciate the response; however, I did not want to spend any more time troubleshooting the problem. I have submitted for a refund and switched to UFile this year, which downloaded, installed and activated without issue. TurboTax 2024, it’s just not your year.

Kind regards,

Re: 2024 Standard will not open

TurboTaxAniqua — Thu, 01 May 2025 12:37:34 GMT

@j_p_halloran That is unfortunate to hear. Thank you for sharing your thoughts and experience. We value your input and will forward it to the appropriate department.