topic System will not except the 16-digit code. It says it is invalid. What am i doing wrong? in Troubleshooting

System will not except the 16-digit code. It says it is invalid. What am i doing wrong?

lynda5336 — Thu, 13 Mar 2025 23:20:02 GMT

I purchased the turbotax tax year 2024. I am getting invalid 16-digit code error. Any suggestions?

Re: System will not except the 16-digit code. It says it is invalid. What am i doing wrong?

CWGY GDWX MY5S ZM2N — Fri, 14 Mar 2025 17:02:22 GMT

I purchased the 2024 Standard but the system will not accept the 16 digit code.

Re: System will not except the 16-digit code. It says it is invalid. What am i doing wrong?

TurboTaxBrenda — Sat, 15 Mar 2025 05:41:07 GMT

Is it possible that you are trying to activate your license code under the wrong version of the software? If the box says TurboTax Desktop/Download or digital download, that is not TurboTax Online.

Please let us know what is says on the box that you purchased.

Thank you for choosing TurboTax