topic Re: I do not get my confirmation email. I have check junnk, spam, deleted folders... in Troubleshooting

I do not get my confirmation email. I have check junnk, spam, deleted folders...

jamie_broderick — Thu, 13 Mar 2025 16:18:15 GMT

Re: I do not get my confirmation email. I have check junnk, spam, deleted folders...

TurboTaxAniqua — Fri, 14 Mar 2025 13:26:29 GMT

Please provide more details on what email confirmation are you looking for? Is it for a direct purchase from Intuit?

Re: I do not get my confirmation email. I have check junnk, spam, deleted folders...

jamie_broderick — Thu, 20 Mar 2025 20:49:22 GMT

The confirmation number email. When I put password in it sends a code to email but I never get it. I checked junk, spam deleted if it was blocked...

Re: I do not get my confirmation email. I have check junnk, spam, deleted folders...

TurboTaxAniqua — Sat, 22 Mar 2025 13:40:04 GMT

We suggest trying a different browser and also clearing cookies and cache. If you have a phone number linked to the account, use the 'Sent a code to the phone" option.

If the issue persists, submit an account recovery request.

Re: I do not get my confirmation email. I have check junnk, spam, deleted folders...

jamie_broderick — Mon, 24 Mar 2025 14:22:25 GMT

So I tried that but I am still not getting the emails with the code. I am kind of at a loss. I get other emails from TurboTax. What should I try next?

Re: I do not get my confirmation email. I have check junnk, spam, deleted folders...

TurboTaxAniqua — Tue, 25 Mar 2025 23:33:31 GMT

Have you tried getting a code via text message on your phone number?

Re: I do not get my confirmation email. I have check junnk, spam, deleted folders...

jamie_broderick — Wed, 26 Mar 2025 00:38:33 GMT

Yes that works fine but I prefer to do taxes on my computer and usually don't have my cell with me cause I share with wife.

Jim

Re: I do not get my confirmation email. I have check junnk, spam, deleted folders...

jamie_broderick — Wed, 09 Apr 2025 18:41:08 GMT

I am still waiting for a solution to this.

Thank you

Re: I do not get my confirmation email. I have check junnk, spam, deleted folders...

TurboTax_Susan — Sat, 12 Apr 2025 00:55:28 GMT

Have you gone to https://accounts.intuit.com/ and checked that the email address on file is the correct one? Login, then select "Sign in & security" from the left side menu to view & change your email address.

Also check in your email program to see if it's accidentally filtering TurboTax emails and either deleting them or putting them in a folder that they are not supposed to go into.

If you are still not able to resolve this issue, please contact our phone support team for more assistance.