topic Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it? in Troubleshooting

Does anyone else have a glitch in their program saying this was unexpected we are working on it?

chatty1 — Tue, 04 Mar 2025 01:14:56 GMT

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

TurboTaxAniqua — Tue, 04 Mar 2025 23:45:55 GMT

Our development team is working on resolving this issue, but we don't have a resolution date yet. We appreciate your patience.

Thanks for choosing TurboTax.

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

chatty1 — Thu, 06 Mar 2025 15:02:44 GMT

Well they should provide refund. I have to do for my whole family and this is time consuming.

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

TurboTax_Susan — Fri, 07 Mar 2025 01:19:59 GMT

@chatty1 There has been an update to TurboTax Online, so please try again. if it still doesn't work, please let us know at what part of the return you are seeing that error.

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

chatty1 — Fri, 07 Mar 2025 01:53:39 GMT

It still isn’t working this is what I am getting I am not able to do anything at all with this return. I can’t see anything but this screen. The last button I hit was to do a review. And I have been working on this for almost a week now.

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

TurboTaxBrenda — Fri, 07 Mar 2025 07:23:06 GMT

Can you please clarify when exactly do you get this error message?

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

chatty1 — Fri, 07 Mar 2025 12:35:09 GMT

It’s hard to explain when because I’m stuck on that screen as soon as I open it now. I hit the review button before it glitched. As soon as I open it now I can’t do anything but see that screen.

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

TurboTaxBrenda — Sun, 09 Mar 2025 08:14:45 GMT

Can you please try again and let us know if the issue persists?

Thank you for choosing TurboTax.

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

chatty1 — Sun, 09 Mar 2025 12:24:11 GMT

Its still on the same screen Cant do anything with it

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

TurboTaxAniqua — Mon, 10 Mar 2025 22:12:53 GMT

Our development team is working on resolving this issue, but we don't have a resolution date yet. We appreciate your patience.

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

chatty1 — Tue, 11 Mar 2025 20:44:41 GMT

I get right to the end still. Hit the net file button. It says you didn’t review yet and hit the review button back to the same this wasn’t expected screen. If it doesn’t work soon I’m going to do it all over again on another program. I’m not buying this one again.

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

chatty1 — Tue, 11 Mar 2025 20:45:34 GMT

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

chatty1 — Tue, 11 Mar 2025 20:58:26 GMT

So I had 2 jammed up. Copied them both and filed them that way but lost 2 returns from my account to file

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

TurboTaxAniqua — Thu, 13 Mar 2025 20:54:46 GMT

@chatty1 We are aware of this issue and our team is working for a resolution. We appreciate your patience.

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

jfrasca8 — Fri, 14 Mar 2025 21:52:57 GMT

I have the same problem - I can't even open my return (I was almost finished and ready to file). Error screenshot below (title of error page is "Oops! Something unexpected happened.")

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

jfrasca8 — Fri, 14 Mar 2025 21:49:49 GMT

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

chatty1 — Fri, 14 Mar 2025 22:36:38 GMT

You are right. The puppy helped.

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

jfrasca8 — Fri, 14 Mar 2025 23:54:40 GMT

I’m glad the puppy helped you, but my taxes still can’t be filed :(

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

chatty1 — Sat, 15 Mar 2025 15:23:28 GMT

If you don’t mind losing one of your returns hit the copy button under your return then review and file. I did it to 3 of mine and for some reason it works 😡. So I lost half of my 8 return and had to pay for more.

Re: Does anyone else have a glitch in their program saying this was unexpected we are working on it?

jfrasca8 — Sat, 15 Mar 2025 15:53:36 GMT

Thanks, but I tried copying it, and the copy has the exact same problem - I can’t even open it to review it!