topic Re: Product refund in Troubleshooting

Product refund

Rhmoore — Sun, 16 Mar 2025 18:02:37 GMT

I am completely fed up and want a refund for my purchase price. I bought the Turbotax Premier desktop version February 16 2025 online directly from you and have not been able to complete or file any of our returns. The software won’t let me send even a basic return with only employment income and blocks the Quebec provincial filing as well. I clicked the link in the purchase confirmation email to get a refund and it just brings me to the community with no results found! This is not support. Kindly advise as to how to get an immediate refund for my full purchase price of $103.48 credited to my card.

Re: Product refund

TurboTaxAniqua — Mon, 17 Mar 2025 16:21:18 GMT

Are you using any of these forms for your provincial return?

Québec

TP-232.1 - Business Investment Loss
TP-726.6 - Cumulative Net Investment Loss
TP-726.7 - Capital Gains Deduction on Qualified Property
TP-766.3.4 - Income Tax on Split Income
TP-1012.A - Carry-Back of a Loss
Schedule G - Capital Gains and Losses
TP-776.42 - Alternative Minimum Tax
Q2042 (QFarm) - Statement of Farming Activities
Q2121 (QFish) - Statement of Fishing Activities
TP-726.20.2 - Capital Gains Deduction on Resource Property
TP-772 - Foreign Tax Credit

These forms are still locked by CRA & RQ and not finalized yet. Please refer to this link Why does TurboTax say my forms are locked or haven't been finalized?

We do not have any ETA on this yet, but as soon as these forms get finalized, we will be updating them in TurboTax.

We appreciate your patience.

Thanks for choosing TurboTax.

Re: Product refund

Rhmoore — Mon, 17 Mar 2025 17:33:50 GMT

I have no further need to pursue this matter. I have purchased UFile for 1/4 the price of Turbo Tax and it works effectively and without all the redundancy and switching input screens. In switching I have also realized that Turbotax has errors and omissions. I have been able to file all but one of the returns today that Turbo Tax was still refusing to complete, print or file.

Re: Product refund

TurboTaxAniqua — Mon, 17 Mar 2025 19:02:06 GMT

@Rhmoore Thanks for the feedback. We appreciate the feedback.

Re: Product refund

user17746114218 — Fri, 27 Mar 2026 11:45:07 GMT

Re case[phone number removed] Unused product and service. Refund form filled same day a month ago. Not processed No communication I am out $280. Please resolve asap. Thank you

Re: Product refund

TurboTaxBrenda — Fri, 27 Mar 2026 14:02:15 GMT

@user17746114218 We have entered a request for your refund. The proper team will reach out to you by email.

Thank you for choosing TurboTax.