topic Is anyone getting a message that states “this wasn’t expected, we’re working to fix the problem”? in Troubleshooting

Is anyone getting a message that states “this wasn’t expected, we’re working to fix the problem”?

pdtgreen — Tue, 18 Mar 2025 00:29:22 GMT

Re: Is anyone getting a message that states “this wasn’t expected, we’re working to fix the probl...

TurboTaxAniqua — Tue, 18 Mar 2025 15:29:46 GMT

We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

Thank you for choosing TurboTax.

Re: Is anyone getting a message that states “this wasn’t expected, we’re working to fix the problem”?

ggcwillow — Tue, 18 Mar 2025 16:09:46 GMT

This morning i “copied” the file i was working on because my kid wants their refund sooner rather than later, i was able to go thru the check and submit without the error. However I have lost 1/8 of my available filings prior to that. So now have 6 available and only 1 submitted. Math isnt adding up.

good luck!

Re: Is anyone getting a message that states “this wasn’t expected, we’re working to fix the problem”?

pdtgreen — Tue, 18 Mar 2025 16:42:26 GMT

Thank you, I did have a call with a rep last night. Creating the copy fixed the issue.
if you delete the one you aren’t submitting you will get the right amount of files to be submitted

Re: Is anyone getting a message that states “this wasn’t expected, we’re working to fix the probl...

TurboTaxAniqua — Tue, 18 Mar 2025 23:50:51 GMT

@pdtgreen We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

Re: Is anyone getting a message that states “this wasn’t expected, we’re working to fix the probl...

B_leaf75 — Tue, 25 Mar 2025 01:12:18 GMT

Hello, any update on this?

Re: Is anyone getting a message that states “this wasn’t expected, we’re working to fix the problem”?

Ana Enduma — Tue, 25 Mar 2025 05:32:42 GMT

any update on this?

Re: Is anyone getting a message that states “this wasn’t expected, we’re working to fix the probl...

TurboTaxAniqua — Tue, 25 Mar 2025 17:27:08 GMT

@B_leaf75 We are aware of this issue, and our development team is working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

Re: Is anyone getting a message that states “this wasn’t expected, we’re working to fix the probl...

B_leaf75 — Tue, 25 Mar 2025 20:22:26 GMT

Thank you for your reply. With no current ETA , what's to say this will be resolved before taxes are due to the government of Canada. Please advise, thanks.

Bruno

Re: Is anyone getting a message that states “this wasn’t expected, we’re working to fix the probl...

TurboTaxAniqua — Wed, 26 Mar 2025 15:58:40 GMT

@B_leaf75 We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.