topic Re: This wasn’t expected, but we’re working on fixing it in Troubleshooting

This wasn’t expected, but we’re working on fixing it

JacquesChrista — Tue, 18 Mar 2025 09:27:54 GMT

After completing taxes for both myself and my wife. I received this message “This wasn’t expected, but we’re working on fixing it “ (after is it used 2 of my 8 returns). when I went to Netfile. I called customer support, I was told they know of the error they've been working on it for over 2 weeks and don't know when there will be a fix. After reading several other posts, people were saying that copying the return then submitting it would work. I tried this and was successful. However I've now used up 4 returns out of my 8 and still have a more returns to do. I wasted 2 returns because of this error. It is very frustrating not sure if I will go back to TurboTax next year now.

Re: This wasn’t expected, but we’re working on fixing it

TurboTaxAniqua — Tue, 18 Mar 2025 13:04:58 GMT

We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

Thank you for choosing TurboTax.

Re: This wasn’t expected, but we’re working on fixing it

NL83 — Thu, 20 Mar 2025 18:43:52 GMT

I just called and was told this would be fixed by the end of the month. How is that acceptable?

Every year there are more and more errors, but this is a serious problem that should have been caught long before tax season.

I have been trying to file for days but instead of putting a transparent statement to prepare people, you chose to be vague.

I can't use the software I paid for and will likely have to buy Ufile or H&R.

Re: This wasn’t expected, but we’re working on fixing it

TurboTaxAniqua — Fri, 21 Mar 2025 19:18:35 GMT

@NL83 We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

Re: This wasn’t expected, but we’re working on fixing it

JacquesChrista — Sat, 22 Mar 2025 12:16:23 GMT

I love how it the same reply each time someone posts about this. Not sure when it will be fixed. I'm glad I got it to work on my own, just not happy that I had to waste extra returns to make it work.

Re: This wasn’t expected, but we’re working on fixing it

bbea4 — Sun, 23 Mar 2025 01:40:55 GMT

@JacquesChrista how did you fix it...this is so frustrating!

Re: This wasn’t expected, but we’re working on fixing it

JacquesChrista — Sun, 23 Mar 2025 13:00:34 GMT

I had to take the “completed” return, copy it and then it worked. Then issue is that you end up wasting the original credit that you used in the first return

Re: This wasn’t expected, but we’re working on fixing it

TurboTaxAniqua — Sun, 23 Mar 2025 14:34:32 GMT

@JacquesChrista We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.