topic Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17 in Troubleshooting

Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

eudra — Mon, 03 Mar 2025 14:45:46 GMT

Hi,

I live in QC, but work in Ontario (Public service). I downloaded directly both T4 from CRA, and Releve 1 from RQ. When trying to NETFILE federal return I am getting following error: "Because you entered an amount for Additional CPP/QPP contributions on the T4 in boxes 16A or 17A, you also need to enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17."

I have entered an amount in the 16 (CPP Contributions) and 16A (CPP2 Additional contributions). We do not contribute to QPP, so there is no amount to enter to 17 (QPP Contributions) and 17A (QPP2 Additional contributions).

This should be fixed asap as I am unable to file my return due to this bug.

Thank you.

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

eudra — Mon, 03 Mar 2025 19:55:30 GMT

This might be related to my question/error reported before. If you look at the form RC381 Inter-Provincial Calculation for CPP and QPP Contributions and Overpayments ... see attached image, Line 67 es per form labels, should be equal total of Line 65 + Line 66, in this case Line 67 should be 188.00 + 0.00 = 188.00. Instead the Line 67 is = 564.00 (so it looks like Line 67 is calculating total of the Line 64 + Line 65 instead).

As a result the Lines 68 and 69 are also calculated the wrong way. How to report this issue to your technical team, so they can fix is asap? Line 67 is the problem!

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

TurboTaxAniqua — Tue, 04 Mar 2025 17:30:40 GMT

@eudra We suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare to see the issues to escalate into an investigation if needed.

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

ktel — Wed, 05 Mar 2025 04:14:29 GMT

Lot's of people are having problems with entries relating to CPP/QPP .

Here's another thread discussing these issues.

https://turbotax.community.intuit.ca/community/troubleshooting/discussion/re-cra-result-code-84-95033/01/3539298#M36130

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

TrevorW87 — Thu, 20 Mar 2025 15:09:40 GMT

Hello,

This has been an ongoing issue since Netfile was available for this year. Is there an update to rectify the issue? I should have been able to file my taxes and receive my refund quite a while ago. Very disappointed with this service. Please provide an update as soon as possible. Thank You

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

TurboTaxAniqua — Fri, 21 Mar 2025 17:55:04 GMT

@eudra Have you tried removing the amount in box 17 if you lived in QC but worked in another province?

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

TrevorW87 — Fri, 21 Mar 2025 19:02:04 GMT

I live in QC and work in Ontario. Box 17/17A is blank as no QPP contributions were made through payroll. Box 16/16A have amounts as CPP contributions were made.

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

TurboTaxAniqua — Tue, 25 Mar 2025 17:16:57 GMT

@TrevorW87 What do you have in Box 10 as a "Province of employment"?

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

TrevorW87 — Mon, 24 Mar 2025 15:30:47 GMT

Box 10 is showing ON for province of employment. T4 info showing in boxes 16/6A. Box 17/17A is blank.

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

MorganRae — Mon, 24 Mar 2025 18:48:23 GMT

Box 10 is Province of Employment, NOT Residence.

My spouse and myself are also having this problem. It appears that everyone who works on Ontario but lives in Quebec is having this problem. Its an issue with your software.

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

TurboTaxAniqua — Sat, 12 Apr 2025 17:59:32 GMT

@TrevorW87 We are aware of this issue, and we are working on a resolution. We appreciate your patience.

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

TrevorW87 — Tue, 25 Mar 2025 22:24:24 GMT

I have been waiting over two weeks to file my taxes due to this issue and I’m sure others have been waiting longer. Had I known the ongoing issue was going to take weeks and still be unresolved I would have mailed my taxes in. Is there an ETA for a fix. If it is over two weeks for a resolution then I might as well mail in. Very disappointed as I bought this software to aid in my tax filing and provide the fastest possible return.

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

TurboTaxAniqua — Wed, 26 Mar 2025 19:14:58 GMT

@TrevorW87 Try removing the amount in box 17 if you have lived in QC but worked in another province.

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

TrevorW87 — Wed, 26 Mar 2025 23:47:11 GMT

As previously mentioned, box 17 is empty. It seems like we are going in circles here. Box 10= province of employment states ON, Box 16/16A has values as CPP contributions were made, and box 17/17A is empty as Ontario employer doesn’t make QPP contributions. Please provide a helpful update as soon as possible. Thank You

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

TurboTaxAniqua — Sat, 12 Apr 2025 17:59:56 GMT

@TrevorW87 We are aware of this issue, and we are working on a resolution. We appreciate your patience.

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

MorganRae — Fri, 28 Mar 2025 14:29:27 GMT

Do you have an ETA for this fix? Because this is kinda ridiculous.

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

ktel — Sat, 12 Apr 2025 18:00:46 GMT

Did any of you try filing with a competitor? . I was unable to file with TurboTax or the competitor at first but the competitor support corrected the error I was getting and I was then able to file to the CRA 2 weeks ago . The error I had still hasn't been fixed by TurboTax.

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

Alyssa13 — Sat, 29 Mar 2025 17:16:44 GMT

I'm also experiencing the same issue as described above. Could you provide an estimated timeline for a fix? I'd like to file my taxes as soon as possible.

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

TurboTaxAniqua — Sun, 30 Mar 2025 12:31:46 GMT

@MorganRae Try removing the amount in box 17 if you lived in QC but worked in another province.

Re: Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

MorganRae — Sun, 30 Mar 2025 12:42:03 GMT

I have no amounts listed in 17 or 17A. I have an amount listed in box 16 and another in 16A. Ive been doing this for literally 15 years.

The issue is TURBOTAX.