topic where to enter license code in Troubleshooting

where to enter license code

lizs949 — Sun, 23 Mar 2025 17:48:13 GMT

License Code

MaryG5 — Sun, 23 Mar 2025 18:11:01 GMT

I bought the Premier version for 12 returns but we have only filed one so far and it is telling me the code is assigned to another account Error 608. Can I bypass this

Re: where to enter license code

TurboTaxAniqua — Sun, 23 Mar 2025 22:27:34 GMT

@lizs949 Since tax year 2020, there is a difference between a license code (for Desktop) and an activation code (for Online).

Can you tell us where you bought your product and exactly what it says on the box, if it's a retail purchase?

Re: where to enter license code

TurboTaxAniqua — Sun, 23 Mar 2025 22:31:07 GMT

@MaryG5 Make sure to log into the correct account that you have initially used to activate and link the TurboTax Online code with.

If you forgot your User ID, use this link: "Forgot User ID" to retrieve your account information.

Re: where to enter license code

lizs949 — Sun, 23 Mar 2025 22:31:25 GMT

I called Intuit directly and it’s all good now and a stated my return. Long wait but great service.

Re: where to enter license code

TurboTaxAniqua — Sun, 23 Mar 2025 22:33:19 GMT

@lizs949 Glad to hear that. Thanks for the update!