topic Re: Activation issues 2024ax in Troubleshooting

Activation issues 2024ax

linusto — Sat, 22 Mar 2025 01:18:15 GMT

I have had a number of hardware failures (associated with parallels for Mac) when trying to active and use Turbotax 2024. How can I reset my activation code and start over? I am being told that 3 of 3 have been used but I don't have access to any. Please help - I don't want to have to buy another copy of this software only because I'm having technical issues. And I haven't been able to get in touch with anyone on the phone. I've been a long time Turbotax user and this is the first time I'm having this problem. Thanks.

Re: Activation issues 2024ax

TurboTax_Susan — Sun, 23 Mar 2025 00:37:27 GMT

Unfortunately, TurboTax Desktop is only compatible with Windows products, and we don't support using the software on a Mac. You can use TurboTax Online with Mac OS computers, but the codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

If you bought TurboTax from a 3rd party retailer and need to request a refund, you can do so on this page: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559

Re: Activation issues 2024ax

linusto — Sun, 23 Mar 2025 00:53:12 GMT

Thanks. I use the software in windows but I had a lot of software issues with windows so my activations have been used up. I’m looking for how to get this reset as I cannot do my taxes now even though I’ve paid for the software. I bought directly only through intuit. Please advise how I can get some resolution on this front. Thank you.

Re: Activation issues 2024ax

TurboTaxAniqua — Sun, 23 Mar 2025 19:55:04 GMT

@linusto TurboTax Desktop allows 3 installations. It looks like you have used all 3 of them.

Re: Activation issues 2024ax

linusto — Mon, 24 Mar 2025 10:34:01 GMT

They may have been ‘used’ but I’ve had repeated hardware failures and no longer have access to the software. And I can’t file my taxes unless I repurchase another licence. I’ve been using turbotax for years and this is the first time I’ve had this type of issue. But I can’t seem to get the help that I need as a long time loyal user of the software

Re: Activation issues 2024ax

TurboTaxAniqua — Tue, 25 Mar 2025 14:48:50 GMT

@linusto Have you purchased the product directly from Intuit, or it a retail purchase? You can have 3 installations allowed using the same license code.