topic Re: Activation Code for Purchased License not working in Troubleshooting

Activation Code for Purchased License not working

Chad_Corbin — Tue, 25 Mar 2025 00:55:22 GMT

My father purchased a package, which included 12 returns, in a retail store. He was able to activate the software and submit 2 returns.

On a different computer, I went to the suggested site turbotax.ca/activate and it took me to the following site address (TurboTax) to enter in the 16-digit activation code. I've noted that other posts suggesting to ensure that you are on the Canadian site, which I am. Have keyed in the correct code several times and continue to receive a message that 'Somethings not right, try re-entering your code'.

I'm working on this in the evenings and am unable to call during live customer support hours. Please help!!

Re: Activation Code for Purchased License not working

AllenS41 — Tue, 25 Mar 2025 16:25:43 GMT

I am having the same issue. I purchased at Costco yesterday, but the licence code included in my package does not work.

Re: Activation Code for Purchased License not working

TurboTax_Susan — Tue, 25 Mar 2025 19:08:44 GMT

First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

9 AM to midnight ET for English support
9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

Re: Activation Code for Purchased License not working

LenL — Thu, 27 Mar 2025 17:13:13 GMT

I purchased the Deluxe Online Edition for 8 returns from costco and cannot get to the 16 digit location for entry.

Len

Re: Activation Code for Purchased License not working

lcwong54 — Thu, 27 Mar 2025 21:29:05 GMT

I got the same problem.

Re: Activation Code for Purchased License not working

TurboTaxAniqua — Thu, 27 Mar 2025 21:31:57 GMT

@LenL To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product.

Re: Activation Code for Purchased License not working

LenL — Fri, 28 Mar 2025 19:23:32 GMT

I successfully activated my deluxe online edition of Turbotax this morning however, I am currently locked out of my own account. How do I get it restored?

Len

Re: Activation Code for Purchased License not working

TurboTaxAniqua — Fri, 28 Mar 2025 22:26:32 GMT

@LenL Use this link to retrieve your TurboTax Online account: https://ww1.2024.ca.turbotaxonline.intuit.com/recovery?&iref=tto_signin_start_my_return&_swlg=en

Re: Activation Code for Purchased License not working

Gould — Sun, 30 Mar 2025 17:30:43 GMT

I have downloaded the Turbo Tax program for self-employed, but the activation code doesn't work. I get a message "Licence code is not valid for the

Re: Activation Code for Purchased License not working

TurboTaxAniqua — Sun, 30 Mar 2025 22:21:40 GMT

@Gould Is this an Online version or a Desktop version?

Re: Activation Code for Purchased License not working

hankstar1 — Mon, 31 Mar 2025 14:33:59 GMT

I followed the link as advised but when I input my activation code it says Something's not right, try re-entering your code. This is very frustrating

Re: Activation Code for Purchased License not working

TurboTaxAniqua — Mon, 31 Mar 2025 16:48:23 GMT

@hankstar1 Please check the product box and confirm which version of TurboTax you have purchased. Is it an online version or a desktop version?

Re: Activation Code for Purchased License not working

hankstar1 — Mon, 31 Mar 2025 17:23:03 GMT

Its the Deluxe Online Edition

Re: Activation Code for Purchased License not working

TurboTaxAniqua — Mon, 31 Mar 2025 22:57:51 GMT

@hankstar1 Is this code shared with someone else?

Re: Activation Code for Purchased License not working

LenL — Thu, 03 Apr 2025 01:19:18 GMT

This is the deluxe online edition. Why do I have to re-enter the activation code each time I want to get in? It the refuses my opening my return, which I now have almost completed.

Len

Re: Activation Code for Purchased License not working

hankstar1 — Thu, 03 Apr 2025 12:50:25 GMT

@TurboTaxAniqua it is shared with my Dad. It sounds like there are many issues with this. How should I proceed to do my taxes?

Re: Activation Code for Purchased License not working

TurboTaxAniqua — Thu, 03 Apr 2025 17:57:38 GMT

@hankstar1 You must prepare and submit your return using his account. Since the online edition product can only be connected to a single account, this is not an issue.

Re: Activation Code for Purchased License not working

Donbenoit — Mon, 09 Mar 2026 17:20:38 GMT

I purchased the Turbo tax deluxe online edition at Walmart. I then went to turbotax.ca/activate and there is know where to enter the activation code.

Please help

Re: Activation Code for Purchased License not working

TurboTaxBrenda — Tue, 10 Mar 2026 12:10:34 GMT

Did you purchase TurboTax Online or the TurboTax Desktop/Download edition?

Re: Activation Code for Purchased License not working

Henrilecon — Tue, 10 Mar 2026 21:58:27 GMT

I bought a turbo tax standard for 8 return for my family, I tried to activate the licence code, after each attemption, I keep receiving the folleoing message: invalde code and suggest to communicate with the folloing number [phone number removed] located in India which they ask me to authoroze them to access to my computer remotly.

I did not authorize them. I am wpnderin if turbo Tax team are aware of that and where to find the link to activate the licence code without authorizing a third party as stated by the agent in India with French name???!!!