topic Re: I am getting an error when reviewing. the error says "something unexpected happened, we are working on fixing this" what does this mean in Troubleshooting

I am getting an error when reviewing. the error says "something unexpected happened, we are working on fixing this" what does this mean

krisika — Mon, 24 Mar 2025 17:39:37 GMT

Re: I am getting an error when reviewing. the error says "something unexpected happened, we are working on fixing this" what does this mean

tulula3 — Tue, 25 Mar 2025 18:21:22 GMT

I also have this error today, cleared cache and cookies, and tried other browsers to no avail. Hoping won't have to call in as calling anywhere nowadays is painful.

Re: I am getting an error when reviewing. the error says "something unexpected happened, we are w...

TurboTaxAniqua — Wed, 26 Mar 2025 12:03:33 GMT

@krisika We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.

Re: I am getting an error when reviewing. the error says "something unexpected happened, we are w...

tulula3 — Wed, 26 Mar 2025 23:40:27 GMT

I had to call in and screenshare with 2 different support agents. After almost an hr, it was determined that I would have to start from the beginning and had to delete what work I had already done from the main menu. Also, I was given a coupon code so my next attempt would be covered because I had paid with the first try.

It has been very challenging to enter all of my information again and very time consuming. I hope this defect is remediated soon for others challenged by it.

Re: I am getting an error when reviewing. the error says "something unexpected happened, we are w...

TurboTaxAniqua — Thu, 27 Mar 2025 14:56:18 GMT

@tulula3 We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.