topic Re: code # 95365 how to fix this? in Troubleshooting

code # 95365 how to fix this?

jonathan lam — Thu, 20 Mar 2025 18:38:02 GMT

It says I reported capital from a T3 slip on Line 17600 of Schedule 3. An entry is also required on Line 68140 in Chart A of form T936. line 68140 cannot not be less than line 17600

I don't understand is all the numbers are automatically generated. What caused the error?

Can someone help?

Re: code # 95365 how to fix this?

Cicciocmc — Thu, 20 Mar 2025 22:30:36 GMT

Line 68140 in Form T936, Chart A should automatically include the sum of all lines 21 in T3 slips. It's not working. I called Turbotax customer support twice yesterday and today. The staff I discussed this with had no idea, made excuses, said that it's a problem with CRA, etc. No resolution so far.

Hope someone will see this and fix it, it's an error in the desktop version. CRA rejected my tax return.

Try calling them, if more people call and post about this they may react.

I've used Turbotax for 21 consecutive years, this is the last time. Their lack of response is shocking, I don't trust this company with my numbers anymore.

Re: code # 95365 how to fix this?

vuldub — Fri, 21 Mar 2025 02:49:24 GMT

I called too. They told me it was an known error and were working it. They also told me I would be added to the notification list and I would receive an email regarding it. I never got an email.....

Re: code # 95365 how to fix this?

NNZ — Fri, 21 Mar 2025 17:02:42 GMT

Mine. Same case. I tried a couple of times according to the internet, then CRA locked my Netfile access. It took me 2.5 hours to call them to unlock it. What a wasting time?!

See there is any solution.

Re: code # 95365 how to fix this?

TurboTaxAniqua — Fri, 21 Mar 2025 19:57:26 GMT

@Cicciocmc It is a known issue at CRA's end, and we are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

Re: code # 95365 how to fix this?

Christine62 — Fri, 21 Mar 2025 20:36:56 GMT

I am getting the same error code. I have claimed 50% on the T3 slip. Then on line 68140 this should be the full amount less your portion. The program should allow for the lessor amount. If you override it CRA will not allow you to efile. Turbo tax needs to fix this.

Re: code # 95365 how to fix this?

Christine62 — Fri, 21 Mar 2025 20:15:27 GMT

Did you claim less than 100% on the T3 slip?

Re: code # 95365 how to fix this?

NNZ — Fri, 21 Mar 2025 23:20:11 GMT

yes. 50/50

Re: code # 95365 how to fix this?

NNZ — Fri, 21 Mar 2025 23:22:37 GMT

I used two different software, same problem. I almost believe it's issue related to CRA side.

Re: code # 95365 how to fix this?

anne68 — Sat, 22 Mar 2025 00:49:15 GMT

Admin TurbotaxAniqua says they are working on the issue. Can they give us a timeframe as to when this will be resolved? Will the resolution be included as an update when "checking for updates"?

Re: code # 95365 how to fix this?

YOW18 — Sat, 22 Mar 2025 01:30:06 GMT

I believe this is CRA problem, and learned that CRA was encourage you to file tax on later date, if you have capital gain to report. i will wait till middle of April to file 2024 tax return,

Re: code # 95365 how to fix this?

Kazkin88 — Sat, 22 Mar 2025 02:05:34 GMT

@jonathan lam

I noticed that you'd posted under "standard edition"....etc.

As far as I know...STANDARD VERSION is very basic and does NOT cover "capital gains/investments/properties"...etc.

Could that be it??

I bought the "PREMIER VERSION" and was able to filed mine successfully as of 03/21/2025

https://turbotax.intuit.ca/tax/software/desktop#products-pricing

Re: code # 95365 how to fix this?

anne68 — Sat, 22 Mar 2025 02:33:14 GMT

Thanks for the advice about Premier Edition but I have been using Standard for 15 years and have never had a problem with T3 entries. For some reason the TurboTax program is not entering the number from the T3 slip (ie. total of Box 21) into the T936 form. It successfully enters the number into the Schedule 3 but failed to enter the same number into the T936 form. When I checked the 2023 tax form all numbers were entered successfully into the T936. I am not able to override the entry. This is a TurboTax issue not a CRA issue. I hope that the TurboTax team can get this resolved.

Re: code # 95365 how to fix this?

zenarid — Sat, 22 Mar 2025 17:01:51 GMT

I use Premier desktop version of TT (have been for at least 10 years) and I am also receiving error code #95365.

I called CRA and the rep also told me to wait to the end of March. He assured me the error will be corrected by then and updates will be available.

Re: code # 95365 how to fix this?

elliott55 — Sat, 22 Mar 2025 17:31:45 GMT

This looks like a TurboTax issue because the capital gains on box 21 of T3 are not following to box 68140 of the T936. When will this be fixed by TurboTax?

Re: code # 95365 how to fix this?

elliott55 — Sat, 22 Mar 2025 17:37:13 GMT

Completely agree...this sure looks like a TurboTax issue with data not populating from the entry screen for T3 to the T936. This is pretty clearly a TurboTax that has to be fixed in order to NetFile returns. Hopefully the next TurboTax update will have the correction done or have the purchase price of the program refunded to all users with this issue.

Re: code # 95365 how to fix this?

camscott45 — Sat, 22 Mar 2025 18:44:00 GMT

I am having the same issue. #95365- there is an entry on form T936 and /or on the Schedule 3. Reported a capital gain from a T3 on line 17600 of schedule 3. An entry is also required on line 68140 in chart A of form T936. Line 68140 cannot be less than line 17600. Plus 3 other points.

I called and same thing they told me it was a problem with CRA, I don't agree. I think it's a problem with thier software.

She also told me to try again yesterday evening and that it was a known issue that CTA is working on. I ended up trying again this morning and same thing. I really don't want to be locked out of Netfile and need to talk to CRA for a couple hours to correct it.

It doesn't sound to me like the person I talked to had a clue!

Re: code # 95365 how to fix this?

camscott45 — Sat, 22 Mar 2025 18:44:59 GMT

So, when is it going to be fixed???

Re: code # 95365 how to fix this?

haffers — Sat, 22 Mar 2025 20:52:44 GMT

from an AI search relating to this issue...

The Canada Revenue Agency (CRA) is generally aware of issues affecting NETFILE submissions, but specific awareness of the error code 95365 related to Line 17600 and Form T936 is not explicitly confirmed by the CRA in the provided search results. However, users have reported similar issues with tax software, suggesting that the problem may be more related to software errors rather than a CRA system issue.

Software Issues: Many users have experienced errors with tax software, such as TurboTax, where Line 68140 in Form T936 does not automatically populate correctly, leading to errors like code 95365. This suggests that the issue might be with the software rather than the CRA's NETFILE system.
CRA Response: While the CRA may not have directly addressed this specific error in the search results, they typically provide guidance on resolving errors through their website and customer support. Users have reported that after contacting the CRA, their NETFILE accounts were unlocked, and they were able to resubmit their returns successfully.
NETFILE Lockouts: If you encounter multiple failed submissions, your NETFILE account may be locked, requiring you to contact the CRA to unlock it. This is a standard security measure to prevent excessive attempts.

In summary, while the CRA is likely aware of general issues affecting NETFILE submissions, the specific error code 95365 seems to be more related to software glitches rather than a CRA system problem. Users are advised to contact their tax software providers or the CRA for assistance.

Re: code # 95365 how to fix this?

Cicciocmc — Sat, 22 Mar 2025 21:13:07 GMT

Thank you, the only reason I'm unable to file is this issue. I'm expecting a sizeable refund, the money could be in my account making interest, but it's not there as I'm waiting for Turbotax to fix their product. Hope you find a solution soon. Just checked and nothing, no update. It's been four days since I reported this issue.

Thank you.