topic Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ... in Troubleshooting

"this wasn't expected , but we're working on fixing it" is appearing on my screen when I try to netfile, Help?

crysthie74 — Thu, 27 Feb 2025 01:01:26 GMT

I am unable to do review of my return

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

TurboTax_Susan — Thu, 27 Feb 2025 18:47:39 GMT

Please clear your browser cache (or use a different browser) and try again.

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

sharifbakouny — Fri, 28 Feb 2025 15:59:24 GMT

I had the same issue, clearing cache and trying a different browser didn't fix it. Even when using the Turbotax Android App it still persists.

@TurboTaxSusan

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

crysthie74 — Fri, 28 Feb 2025 18:41:29 GMT

Same here!

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

crysthie74 — Fri, 28 Feb 2025 18:42:00 GMT

This suggestion did NOT work

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

TurboTax_Susan — Sat, 01 Mar 2025 02:00:31 GMT

Do you have Self-Employment added to your return?

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

sharifbakouny — Mon, 03 Mar 2025 23:36:51 GMT

Yes I do.

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try to netfile, Help?

gizmo1959 — Wed, 05 Mar 2025 03:31:27 GMT

I have had the same issue. I spoke to someone today at turbo tax who said “it’s because the system is busy”. and also suggested that it might be because of some issue with RRSP forms and CRA. Neither of these sound likely. I also different devices and different browsers. I was told to call back after march 15th as that is when CRA is allegedly fixing the RRSP form issue. I tried to explain that I hadn’t even got to the netfile page so I don’t think that is the likely reason. Very frustrating.

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try to netfile, Help?

gizmo1959 — Wed, 05 Mar 2025 04:06:50 GMT

I already posted to say that when I called turbo tax I was told this issue was occurring either because the system is “too busy” with so many folk trying to file their taxes, or because of a CRA issue with the RRSP form. I was skeptical about this, and made a copy of my return to see if it got the same error message. It didn’t, so obviously what I was told was incorrect. Unfortunately I couldn’t file, as I didn’t want to pay again! I plan to call turbo tax again tomorrow and see what they say. I will update after my conversation with them.

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

TurboTaxAniqua — Tue, 15 Apr 2025 12:22:37 GMT

@gizmo1959 Thank you for your feedback. As soon as the issue is resolved, we'll update this thread.

Thank you for your patience and choosing TurboTax

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

gizmo1959 — Thu, 06 Mar 2025 00:26:43 GMT

Thanks for replying. I got a refund of my payment and submitted my copy return instead, after calling Turbo Tax who confirmed that what I had been told yesterday was not accurate.

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

TurboTaxAniqua — Tue, 15 Apr 2025 12:23:23 GMT

@gizmo1959 Thank you for your feedback. As soon as the issue is resolved, we'll update this thread.

Thank you for your patience and choosing TurboTax

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

tlboothpeterson — Wed, 19 Mar 2025 01:56:41 GMT

March 18th and still no return can be filed because "This wasn't expected, but we're working on fixing it"

of the 3 I completed. Hours of work and I am disappointed with not getting the CD to really own this! First year to use online and it feels a waste of time. So disappointed.

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

TurboTaxAniqua — Tue, 15 Apr 2025 12:24:01 GMT

@tlboothpeterson Thank you for your feedback. As soon as the issue is resolved, we'll update this thread.

Thank you for your patience and choosing TurboTax

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

Leonard02 — Sat, 22 Mar 2025 05:25:15 GMT

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

Bao1958 — Sat, 22 Mar 2025 20:09:55 GMT

I suggest people who have this problem be allowed to download the desktop version. I'm happy to pay the difference. Logging on everyday and fail to complete the income tax is frustrating. Please forward this message to someone who can make decision instead of telling me your people is working on it.

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

TurboTaxAniqua — Tue, 15 Apr 2025 12:24:36 GMT

Thank you for your feedback. As soon as the issue is resolved, we'll update this thread.

Thank you for your patience and choosing TurboTax

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

pgehling1 — Wed, 26 Mar 2025 15:35:55 GMT

This is apparently still an issue. I have been getting this error for the past week, tried clearing browser cache, changing browser types, using the app, etc all to no avail.

Please help me resolve this ASAP.

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

TurboTaxAniqua — Tue, 15 Apr 2025 12:25:03 GMT

@pgehling1Thank you for your feedback. As soon as the issue is resolved, we'll update this thread.

Thank you for your patience and choosing TurboTax

Re: "this wasn't expected , but we're working on fixing it" is appearing on my screen when I try ...

ElissaSwen — Thu, 27 Mar 2025 21:57:19 GMT

It is really frustrating you keep saying this and nothing is being fixed

It has been a week for me now. I also saw to make a copy delete the first and retry and I did that, it used 2 more of my 8 opportunities to file and still I get the same message. When is it going to be fixed or what can I do about it?