topic TurboTax Refund Requests in Troubleshooting

TurboTax Refund Requests

nerdboyjoe — Sun, 30 Mar 2025 00:00:13 GMT

Well, my frustrated friends, I just found this page about the process for requesting a refund for this year’s bug ridden edition of TurboTax: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbotax-product/L0GFPCPaC_CA_en_CA?uid=m8ut6ju6

You’re welcome.

Re: TurboTax Refund Requests

Bill206 — Tue, 22 Apr 2025 00:36:54 GMT

It does not work and continues to close the case with the following note:

We are unable to process the refund for CA TY2024 TurboTax Desktop Premier Retail Case #[phone number removed] at this time because all required information was not provided within the request. In order to complete your request, please provide us with a receipt from the retailer that contains the following information:

Where the product was purchased
The date the item was purchased (Must be within 60 days of original request)
The total price paid for the TurboTax product and form of payment used to make the purchase
The license number for the product must also be provided (do not enter spaces)

If a receipt was already provided on this request, either the attachment was unable to be opened or one or more of these required fields was missing or unreadable. If a receipt containing this information is available, please enter a new refund request using the link below and you will receive a new Case Number:

Thank you for your patience and for being a TurboTax customer.

Sincerely,

TurboTax Customer Service & Support

Re: TurboTax Refund Requests

TurboTaxAniqua — Thu, 24 Apr 2025 14:43:28 GMT

@Bill206 You can request a refund for your TurboTax product within 60 days of the original purchase date. Fill out and submit the form below.

How do I get a refund for a TurboTax product?

We advise using a different browser or deleting your cookies and cache. Additionally, we advise scanning a receipt and attaching it rather than snapping a photo of it.