topic My Purchased license from the store is not working when I try to activate it. Receiving this error: Something's not right, try re-entering your code. in Troubleshooting

My Purchased license from the store is not working when I try to activate it. Receiving this error: Something's not right, try re-entering your code.

ekwamou — Mon, 31 Mar 2025 18:44:36 GMT

Re: My Purchased license from the store is not working when I try to activate it. Receiving this ...

TurboTaxAniqua — Tue, 01 Apr 2025 17:01:56 GMT

What version of TurboTax have you purchased? Is it an online version or a download version?

The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

If you bought TurboTax Desktop from a 3rd party retailer, please download the product by using this link : https://turbotax.intuit.ca/tax/software/desktop

If you have purchased an online version, to activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product.

Thank you for choosing TurboTax.

Re: My Purchased license from the store is not working when I try to activate it. Receiving this ...

Lmcneely53 — Fri, 04 Apr 2025 20:34:31 GMT

I purchased Deluxe Online Edition at Staples. Getting error message when entering activation code. Tried multiple times and no luck

Re: My Purchased license from the store is not working when I try to activate it. Receiving this ...

TurboTax_Susan — Sat, 05 Apr 2025 17:08:45 GMT

@Lmcneely53

First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.