topic Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax in Troubleshooting

Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

duaneanderson — Mon, 31 Mar 2025 20:54:46 GMT

Error Code #95365

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

nerdboyjoe — Mon, 31 Mar 2025 21:03:35 GMT

Yes, of course! Lots of people are getting that error. Do a search in these community forums and you will see many threads about it. There is no need to start a new thread.

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is...

TurboTaxAniqua — Sat, 12 Apr 2025 23:23:44 GMT

We are aware of this issue and working with the CRA on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

Thank you for choosing TurboTax.

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

ljmurchison — Wed, 02 Apr 2025 14:49:09 GMT

When will it be fixed? I reported it last week.

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is...

maariaa — Wed, 02 Apr 2025 16:48:30 GMT

I use turbo tax so I can submit online. If I cannot submit online I will be requesting a refund. How much longer must we wait?

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is...

TurboTaxAniqua — Sat, 12 Apr 2025 23:24:04 GMT

@ljmurchison We can understand your frustration.

We are aware of this issue and working with the CRA on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

Thank you for choosing TurboTax.

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is...

Devoted_guy — Wed, 02 Apr 2025 23:36:55 GMT

Experiencing same problem. Wanted to ensure that I was copied in when this issue was resolved. Clearly it is more widespread than initially thought. Intuit -- better get on it ASAP.

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

mapurves — Thu, 03 Apr 2025 17:47:40 GMT

Me, too. I have an amount in T3 Box 21 and nothing shows up on T936 line 68140. It has on both my wife's and my returns. CRA does not accept the Netfile, and I can't change the amounts myself because TurboTax won't let me Netfile with those changes.

It looks like a bug.

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

Devoted_guy — Fri, 04 Apr 2025 20:42:24 GMT

Stay tuned. Issue has been brought to the attention of senior management at Intuit in order to escalate solution and provide some sort of ETA.

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

piotrus1966 — Sun, 06 Apr 2025 02:22:48 GMT

I like to know when update would be available to install on turbotax

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is...

cam222 — Sun, 06 Apr 2025 21:46:11 GMT

I posted this in a different thread but will repost here.

Error 95365 only occurs if you have a capital loss from T5008 and a capital gain from a T3 in box 21. The T3 amount is supposed to transfer into box 68140 on Chart A. This does not happen if box 1 in Chart A is a negative number.

I did the following:

1) delete all T5008 info and left the T3 box 21 number intact. In this case box 68140 is correctly pulling box 21 from the T3. Box 1 in Chart A is a positive number.

2) Add in a T5008 stock with a capital gain. In this case Chart A also populates correctly. Box 1 is positive.

3) Now add a capital loss stock in T5008 such that the total in T5008 is a capital loss. In this case box 68140 in Chart A is now blank and incorrect. Box 1 in Chart A is showing as a negative number.

What I did notice is that in the third case above when the problem occurs Chart A box 1 shows a negative number. The description for box 1 says if the number is negative it is to be shown in brackets. Could this be the programming error - that the negative number should be shown in brackets?

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is...

frankvagi — Mon, 07 Apr 2025 01:28:08 GMT

What will turbo tax do for it's clients that are locked out of being able to refile their taxes because of this error in your software?

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is...

Devoted_guy — Mon, 07 Apr 2025 02:37:51 GMT

Check out this thread with update from Intuit:

https://turbotax.community.intuit.ca/community/troubleshooting/discussion/anyone-getting-error-code-...

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is...

mrgil1 — Tue, 08 Apr 2025 15:48:19 GMT

I called yesterday Apr 7 and was told a fix would be done by end of day and to try April 8

i tried still no fix case #[phone number removed] im getting a little fed up with this.

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is...

Tsproule — Sat, 12 Apr 2025 20:57:22 GMT

As of today my line 68140 remains at zero, even though all line 21’s on my t3 are inputted. No updates to software when I checked.

this isn’t a cra issue. The turbo tax form isn’t copying the number over and I can’t force the number.

eta to fix?????

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

Dave205 — Sat, 12 Apr 2025 21:10:40 GMT

Contrary to the email sent out by Turbotax. This issue remains unresolved. Basically the total value of Box 21 on T3s needs to show up on Line 68140. Because it doesn't, this is rejected by CRA. This looks like a TurboTax problem, not a CRA problem.

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

TurboTax_Susan — Sat, 12 Apr 2025 23:25:52 GMT

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it?

Error codes: 2508, 2515, 45555, 45566, 90308, 95031, 95033, 95034, 95365, and 99915.

Thank you for choosing TurboTax.

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

DMichaelNP — Sun, 13 Apr 2025 02:27:23 GMT

The fix posted in the link below does not work for error code 95365. This is not a CRA problem, this is a Turbo Tax problem, we have paid for your program and it doesn't work. What is being done to correct this and when will this be fixed? I am required to pay and file my taxes by April 30th, 2025 and Turbo Tax is preventing me from doing this. You posted a resolution on April 7th, 2025 that does not work. This is unacceptable.

Netfile Error Codes and What To Do

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

pwnguy — Sun, 13 Apr 2025 02:39:14 GMT

This is an obvious misdirection.

Had you not locked the other thread then I would have reinforced that Form T936 worked correctly last year for those of us with capital losses on the T5008 but capital gains on Box 21 of T3s. I have screenshots of both for proof.

Let me guess, you've outsourced your programmers to a "cheaper" source to increase your bottom line.

This is clearly a turbotax issue. Take some accountability and reimburse those of us who spent countless hours digging into your software issue, which we all paid to avoid.

Re: Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

nerdboyjoe — Sun, 13 Apr 2025 02:42:08 GMT

@pwnguy wrote:
This is an obvious misdirection.

Had you not locked the other thread then I would have reinforced that Form T936 worked correctly last year for those of us with capital losses on the T5008 but capital gains on Box 21 of T3s. I have screenshots of both for proof.

Let me guess, you've outsourced your programmers to a "cheaper" source to increase your bottom line.

This is clearly a turbotax issue. Take some accountability and reimburse those of us who spent countless hours digging into your software issue, which we all paid to avoid.

Well said!