topic Re: Is Turbo Tax down? in Troubleshooting

Is Turbo Tax down?

WebsterNB — Thu, 03 Apr 2025 15:00:22 GMT

Can't open the desktop app today April 3rd. It starts, asks me to update, I click yes, and then it just closes down and won't do the update or let me skip the update and just open the program to work? A colleague can't download the product currently either from the site? Is the server down or something?

Re: Is Turbo Tax down?

TurboTaxAniqua — Thu, 03 Apr 2025 15:05:12 GMT

In that case, please uninstall the software and reinstall it by using this link to have a current/updated version: https://turbotax.intuit.ca/tax/software/desktop

Thank you for choosing TurboTax.

Re: Is Turbo Tax down?

jsteenson — Thu, 03 Apr 2025 15:40:34 GMT

I was having the exact same issue this morning too.

Re: Is Turbo Tax down?

TurboTaxAniqua — Thu, 03 Apr 2025 15:53:53 GMT

@jsteenson In that case, please uninstall the software and reinstall it by using this link to have a current/updated version: https://turbotax.intuit.ca/tax/software/desktop

Re: Is Turbo Tax down?

jsteenson — Thu, 03 Apr 2025 15:56:30 GMT

I just uninstalled Turbo tax and went to the link you provided to download the current version and when I clicked on "download" nothing is happening. Is there something wrong on your end????

Re: Is Turbo Tax down?

CWilander — Thu, 03 Apr 2025 16:05:59 GMT

As mentioned by others, when trying to open Turbo Tax today, April 3, it asks you to update but only closes before doing the update. Cannot open the app. Please advise if there is an issue at your end.

Re: Is Turbo Tax down?

CWilander — Thu, 03 Apr 2025 16:50:12 GMT

Have you received an answer yet?

Re: Is Turbo Tax down?

TurboTax_Susan — Thu, 03 Apr 2025 18:56:24 GMT

Please try uninstalling & reinstalling the program using the download from our website. It will not delete any of your saved returns.

Re: Is Turbo Tax down?

jsteenson — Thu, 03 Apr 2025 19:59:33 GMT

I uninstalled the software and when I went to install it again it the download link does not work?

Is there something wrong with your download site?

...so frustrating!!!

Re: Is Turbo Tax down?

TurboTax_Susan — Thu, 03 Apr 2025 20:23:31 GMT

@jsteenson Please try this link: https://intuitglobal.intuit.com/downloads/CanadaTax/2024/dls/TurboTax_2024.exe