topic I need technical support my turbotax software will not open. i need to access my already filed 2024 return for refile. in Troubleshooting

I need technical support my turbotax software will not open. i need to access my already filed 2024 return for refile.

leonard-tait — Thu, 03 Apr 2025 18:49:00 GMT

Look none of the automated answer address my issue. can someone from intuit help me please?

Re: I need technical support my turbotax software will not open. i need to access my already filed 2024 return for refile.

nerdboyjoe — Thu, 03 Apr 2025 19:00:45 GMT

@leonard-tait wrote:
I need technical support my turbotax software will not open

I assume it used to open but stopped opening today after attempting to install today's update?

If "yes", then very kludgy workaround of uninstalling and then reinstalling from https://turbotax.intuit.ca/tax/software/download worked for me and most other users (but failed for a few, apparently...). If you are worried that uninstalling might delete your tt24 files (it didn't delete mine), then a prudent extra step would be to make a backup of those tt24 files before doing the uninstall. After the update, make sure the About Box shows this version (or later): Version 00.01.62 Build 6007 068G25

Re: I need technical support my turbotax software will not open. i need to access my already file...

TurboTax_Susan — Thu, 03 Apr 2025 19:07:18 GMT

Please try uninstalling & reinstalling the program using the download from our website. It will not delete any of your saved returns.