topic Re: 2024 turbotax not updating in Troubleshooting

2024 turbotax not updating

akh9 — Thu, 03 Apr 2025 15:18:14 GMT

Can't open the desktop app today April 3rd. It starts, asks me to update, I click yes, and then it just closes down and won't do the update or let me skip the update and just open the program to work?

Re: 2024 turbotax not updating

TurboTaxAniqua — Thu, 03 Apr 2025 15:19:43 GMT

You can uninstall the software and reinstall it by using this link to have a current/updated version: https://turbotax.intuit.ca/tax/software/desktop

Thanks for choosing TurboTax.

Re: 2024 turbotax not updating

rgrabo65 — Thu, 03 Apr 2025 15:21:31 GMT

TurboTaxAquino -

Can you please run your updated software against an example where the person has a net loss and the split capital gains from the T3 are being applied.

T936 is NOT bringing the information over. Schedule 3 is being updated but not T936

Re: 2024 turbotax not updating

RStest — Thu, 03 Apr 2025 15:23:56 GMT

April 3 0921 hours - I have the same issue.

Start Turbotax 2024, it says an update is ready, appears to download that and Turbotax 2024 never opens.

Tried run as administrator, same outcome the application never starts.

Turbotax 2023 starts no problem.

This is quite annoying.

Re: 2024 turbotax not updating

RStest — Thu, 03 Apr 2025 15:33:20 GMT

Uninstalling

Rebooting

Reinstalling

Start Program

Turbotax now runs.

Please explain why several of us got this issue.

Re: 2024 turbotax not updating

prof01011 — Thu, 03 Apr 2025 15:43:04 GMT

Quand pourrons nous avoir bonne une mise à jour et pouvoir ouvrir Turbo Impôt ?

Re: 2024 turbotax not updating

CB2219 — Thu, 03 Apr 2025 15:47:32 GMT

I am having the same issue. I can't get it to work at all. Why are so many people having this problem?

Re: 2024 turbotax not updating

LoisB — Thu, 03 Apr 2025 16:15:13 GMT

Think I figured it out 🙂

Go to your Settings/ Apps and unstall from there. Then reboot your computer. Go to the link provided by the Admin and reinstall from there. It worked fine after that

Re: 2024 turbotax not updating

CB2219 — Thu, 03 Apr 2025 15:51:20 GMT

That did not work either!

Re: 2024 turbotax not updating

CB2219 — Thu, 03 Apr 2025 15:51:44 GMT

That did not work either

Re: 2024 turbotax not updating

GGlynx — Thu, 03 Apr 2025 16:03:50 GMT

Same problem, Apr. 3rd. I get all the prompts for installing the upgrade, then a window briefly pops up, then nothing at all. What's the fix Intuit Support?

Re: 2024 turbotax not updating

paulinem — Thu, 03 Apr 2025 16:18:58 GMT

I am having the same problem. Please help.

Re: 2024 turbotax not updating

questionsforever — Thu, 03 Apr 2025 16:22:55 GMT

same here. update crashes.

even the bug fixes have bugs!

Re: 2024 turbotax not updating

CB2219 — Thu, 03 Apr 2025 16:19:38 GMT

Just spoke with TurboTax Support - they advised to open the program, hit yes for the update (because no was not an option), when it pops up to make changes to the computer - hit "No". I did that and it opened and I was able to access my work. The support person I spoke to is reporting the issue to IT.

Re: 2024 turbotax not updating

ManyTaxQuestions — Thu, 03 Apr 2025 16:22:46 GMT

I have the same issue. Turbotax has gone downhill.

I've purchased for over 10 years (probably closer to 15 or 20 but i lost count) and everything has been fine.

This year has so many issues and Turbotax just gives the runaround and does not fix their errors.

I purchase for convenience and this year was the entire opposite. I probably could have just paper filed quicker. Getting the runaround on their error for 3 weeks.

Most likely my last year purchasing. Huge regret purchasing when there are so many free options or lower cost better and more responsive options out there.

Re: 2024 turbotax not updating

ManyTaxQuestions — Thu, 03 Apr 2025 16:26:18 GMT

I have the same issue. Frustrating.

Re: 2024 turbotax not updating

GGlynx — Thu, 03 Apr 2025 16:52:17 GMT

I also tried re-installing the app as recommended by TurboTaxAniqua and now TT crashes immediately, warning "TurboTax has encountered a corrupt or incompatible resource file. You must reinstall TurboTax"

My bad...you must make sure to UNINSTALL first and then INSTALL. This sequence worked for me and preserved my tt24 files in C:\Users\xxxx\OneDrive\Documents\TurboTax\2024. I had however made a copy just in case.

At least, at this point, TT starts and I can load my tt24 files to continue working on them.

Re: 2024 turbotax not updating

ManyTaxQuestions — Thu, 03 Apr 2025 16:37:04 GMT

I think if there are so many people with the same error. It is clearly their software issue.

Re: 2024 turbotax not updating

JG-Calgary — Thu, 03 Apr 2025 16:41:04 GMT

I too am having this same issue...

Re: 2024 turbotax not updating

CanuckOO — Thu, 03 Apr 2025 16:45:17 GMT

Exactly the same problem Agent said they are having a problem with update. Try again tomorrow. Annoying because I want to Netfile my return.