topic Entering anything manually seems to have an incorrect link in Troubleshooting

Entering anything manually seems to have an incorrect link

adbouvier — Mon, 07 Apr 2025 02:47:22 GMT

When I try to enter info manually (t4 or RSP), once I press that button is opens a new window with looks like an Index box and says "Find" at the top. I cannot enter anything manually at any step along the way. How do I get around this?

Re: Entering anything manually seems to have an incorrect link

Anonymous — Wed, 09 Apr 2025 19:34:27 GMT

In order to assist you properly, can you tell us which version of TurboTax you are using; Online or Desktop?

Can you please clarify or send us a screenshot? If you send a screenshot, make sure to hide all personal information showing.

Thank you for choosing TurboTax.

Re: Entering anything manually seems to have an incorrect link

adbouvier — Sat, 12 Apr 2025 16:56:07 GMT

I am using the desktop verions Premier.

Here is the screen shot when it gives me the option to enter the info manually by clicking the blue botton "Enter any additional income slips and receipts":

When I push that blue button, this is what comes up:

And nothing I type in the search box does anything. The window stays frozen; nothing changes. There is no way to manually enter anything.

Re: Entering anything manually seems to have an incorrect link

TurboTax_Susan — Sun, 13 Apr 2025 18:04:11 GMT

@adbouvier Is there a lock on the Find icon?

Re: Entering anything manually seems to have an incorrect link

adbouvier — Sun, 13 Apr 2025 19:27:11 GMT

Yes it does.

Re: Entering anything manually seems to have an incorrect link

Anonymous — Tue, 15 Apr 2025 14:24:02 GMT

@adbouvier If your left side menu is all locked, you will have to unlock it. Click on Introduction and, from page to page, click on Continue. No need to enter any information, 'cause if your return is already started, it should show you the information already entered.

Did the software proposed you an upgrade to a higher version at any point? Or, if you used Forms mode, did you filled out a form related to a higher version? This could be the reason. You don't have to upgrade, just unlock all the section in the menu.

Thank you for choosing TurboTax.

Re: Entering anything manually seems to have an incorrect link

adbouvier — Tue, 15 Apr 2025 23:54:13 GMT

That worked! Thank you so much for your help.